Customer Affordability & Value Optimisation - Senior Analyst

End Date Wednesday 02 April 2025 Salary Range £39,825 - £44,250 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary We're looking for a dynamic Senior Analyst to join our innovative CAVO team, part of Customer Affordability and Data. This role will have a focus within the Homes & Intermediary channel. Job Description JOB TITLE: Customer Affordability & Value Optimisation - Senior Analyst LOCATION(S): Chester, Cardiff, Halifax, Leeds, Manchester HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at an office hub mentioned above. About this opportunity In Customer Affordability and Data, we concentrate on three key zones. First, we focus on providing customers with their affordability, ensuring they have a clear understanding of their financial capabilities. Second, we aim to transform how we assess affordability, continuously improving our methods to better serve our customers. Finally, we are dedicated to developing our data capabilities, leveraging advanced analytics to enhance our decision-making processes. Within Customer Affordability & Value Optimisation (CAVO), we're primarily focused on Zone 2 – reshaping how we evaluate and manage customer affordability for digital-centric journeys. We're breaking down barriers and embracing new data capabilities to examine affordability across all Consumer Lending (CL) propositions. This powerful approach will be essential in offering customers proactive and embedded borrowing options, both within our relationship brands and partner brands. At CAVO, we offer a dynamic environment where you can enhance customer strategies by elevating the customer experience, improving credit quality, and driving segment growth across all Consumer Lending products. Our focus on affordability and eligibility is grounded in a proven understanding of portfolio performance and stakeholder objectives. You'll thrive in our fantastic team environment, collaborating with stakeholders across multiple teams and functions, both internally and externally. We also provide ample growth opportunities, supporting inquisitive colleagues with a strong desire to learn and innovate. What you’ll need Previous experience in an analytical, credit, or product environment. Well-developed data and analytics skills, with a track record of sharing analysis and insights with senior colleagues. Experience in using segmentation, models, and analytical toolsets to support making recommendations. Proficiency in SAS/SQL coding and solid understanding of Microsoft Office packages Desirable Experience working within a Consumer lending product environment About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you’re excited by the thought of becoming part of our team, we’d love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future. Should you wish to contact us for any reason, please email us at: careers@lloydsbanking.com For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.