Customer Assistant - Warehouse Operative - Taunton reference: 6187783363

Unlock Your Potential as an M&S Operations Customer Assistant!

Are you a dedicated individual with a passion for efficiency and a keen eye for detail? This Customer Assistant role in Operations at M&S offers a dynamic opportunity to be the backbone of a thriving retail environment. You'll be instrumental in ensuring our store runs seamlessly, from receiving vital deliveries to making sure our shelves are perpetually stocked and ready for our customers.

This is more than just a job; it's a chance to contribute significantly to the customer experience by ensuring product availability and a well-organized store. If you thrive in a fast-paced setting and take pride in a job well done, this role could be an excellent step in your career journey.

Key Advantages for Aspiring Candidates:

• Tangible Impact: Directly contribute to customer satisfaction by ensuring products are available and presented impeccably.
• Skill Development: Gain hands-on experience in stock management, delivery processing, and inventory control.
• Digital Proficiency: Enhance your digital skills by utilizing in-store systems and tools for tracking and stock management.
• Team Collaboration: Develop strong teamwork and communication skills by working closely with colleagues across various store functions.
• Retail Foundation: Build a solid understanding of retail operations, which can be a stepping stone to various career paths within the industry.
• Commitment to Inclusion: M&S is dedicated to fostering an inclusive environment, making this a welcoming place to work.

Key Considerations for Your Career Path:

Understanding the nuances of this role will help you align it with your career aspirations:

• Work Pattern: The role involves a rotating two-week schedule with varied shifts, including early mornings and some weekend work. This requires adaptability and a structured approach to personal planning. The provided work pattern is:
  • Week 1: Sunday 04:45-12:45, Monday 04:00-12:00, Wednesday 09:00-17:00, Thursday 05:00-13:00, Friday 05:00-13:00
  • Week 2: Sunday 09:00-17:00, Monday 04:00-12:00, Thursday 11:00-19:00, Friday 07:00-16:00, Saturday 07:00-14:00
• Physical Demands: Operating mechanical equipment and handling stock means this role is best suited for individuals who are comfortable with physical tasks and have a strong understanding of health and safety protocols. Applicants must be 18 years or older.
• Unsocial Hours Premium: A £3.00 per hour unsocial premium is applied to hours worked between 22:00 and 06:00, offering an additional incentive for specific shift patterns.
• Proactive Customer Engagement: While the focus is on operations, a key aspect is proactively engaging with customers, understanding their needs, and making recommendations. This requires a blend of operational efficiency and customer-centricity.
• Adaptability and Agility: The retail environment is dynamic. This role demands flexibility to adapt to changing store needs and a willingness to take on various operational tasks.

This Customer Assistant position is an excellent opportunity for individuals who are diligent, team-oriented, and eager to contribute to a reputable brand. It provides a robust foundation in retail operations and customer service, setting you up for success in the fast-paced world of retail.