Customer Team Leader reference: 1062059

## Customer Team Leader Opportunity at Co-op: A Look into Leading and Growing

This Customer Team Leader role at Co-op presents an exciting opportunity for individuals looking to step into a leadership position within a well-established and community-focused organisation. With a permanent, part-time contract offering 12 hours per week plus regular overtime, this position is ideal for those seeking a balanced approach to their career while contributing meaningfully to a local store.

Key Advantages for Potential Candidates:

• Leadership Development: This role is a fantastic stepping stone for aspiring leaders. You will be responsible for coaching and supervising Customer Team Members, deputising for the Store Manager, and playing an integral part in store operations. This hands-on experience will be invaluable for future career progression.
• Comprehensive Benefits Package: Co-op is renowned for its commitment to employee wellbeing. Successful candidates will enjoy substantial benefits including:
  • 36 days of holiday (pro-rata)
  • A pension scheme with up to 10% employer contributions
  • Access to virtual healthcare services for you and your family
  • A generous 30% discount on all Co-op products
  • Access to "Stream," a money management app for early access to earned pay
  • A 24/7 employee assistance service for support
• Paid Training and Support: You will receive full, paid training to equip you with the necessary skills to excel in your role. Co-op also offers dedicated support for your personal development and career growth, demonstrating a clear commitment to your success.
• Meaningful Community Involvement: Co-op's ethos is deeply rooted in community. As a Customer Team Leader, you'll have the opportunity to build relationships and contribute to local community initiatives, aligning your work with a greater purpose.
• Flexibility and Work-Life Balance: While the role requires flexibility to work various shifts, including weekends, the part-time nature and opportunity for overtime can allow for a good work-life balance. Rotas are shared three weeks in advance and are accessible via mobile.
• Inclusive Workplace: Co-op is actively building diverse and inclusive teams and welcomes applications from all backgrounds. They are committed to creating a workplace where everyone feels they belong and offers support for those who need adjustments during the recruitment process.

Key Considerations for Candidates:

• Age Requirement: Due to the nature of authorising age-related sales, candidates must be aged 18 or over.
• Shift Work: The role involves working a mix of shifts, including early mornings (6 am-3 pm) and late evenings (3 pm-11 pm), as well as weekends. A discussion about the specific working pattern will take place at the interview stage.
• Hands-On Responsibilities: While leadership is a key component, the role also involves direct customer service and operational tasks such as restocking shelves and maintaining store cleanliness. Candidates should be prepared for a varied and active role.
• Application Process: The application process involves completing two online assessments which should take approximately 20 minutes. A CV is not required, and applications can be made via a mobile device.
• Organisational Skills: Strong organisational and problem-solving skills are essential to effectively manage store operations, maintain stock accuracy, and support the Store Manager.

In summary, the Customer Team Leader position at Co-op offers a compelling blend of leadership development, comprehensive benefits, and a commitment to community and employee wellbeing. For individuals who possess a genuine care for customers, enjoy fostering team growth, and are seeking a role with a purpose, this opportunity is certainly worth exploring for your career journey.