Customer Team Leader reference: 1061437

This review provides an in-depth look at the Customer Team Leader opportunity at The Co-operative Food, aiming to guide potential candidates in their career journey.

Customer Team Leader Role at The Co-operative Food

The Co-operative Food is actively seeking motivated individuals to join their team as Customer Team Leaders at their 60 Kimmeridge Road, London, SE9 4EB location. This is a permanent, part-time role offering 12 hours per week with the potential for regular overtime. The hourly rate of £15.24, inclusive of a London allowance, makes this an attractive proposition. Successful candidates will be over 18 due to the responsibilities involved in authorising age-related sales.

Advantages for Potential Candidates:

• Career Development: The Co-op emphasizes dedicated support for career growth, offering full, paid training. This is an excellent entry point for individuals looking to develop leadership skills and gain valuable experience in a retail environment.
• Attractive Benefits Package: Beyond the competitive pay, the role comes with a comprehensive benefits package. This includes a generous 36 days of holiday (pro-rata for part-time), a pension scheme with up to a 10% Co-op contribution, virtual healthcare services for the employee and their family, and a significant 30% discount on all Co-op products.
• Work-Life Balance & Flexibility: While the role requires flexibility with varied shifts including afternoons, late evenings, and weekends, the hours are part-time. The company also provides rotas three weeks in advance, accessible via mobile, offering a degree of predictability.
• Supportive Work Environment: The Co-op prides itself on a supportive and inclusive culture. They offer well-being support for physical, mental, and financial health, alongside market-leading policies for significant life events.
• Community Focus: A core value of the Co-op is its commitment to fairness and community involvement. This role offers the chance to contribute to local community plans, aligning with personal values for those who wish to make a positive impact.
• Modern Application Process: The ability to apply using a mobile device without a CV simplifies the initial application, making it accessible and efficient.

Key Considerations for Candidates:

• Leadership and Operational Responsibilities: As a Customer Team Leader, you'll be responsible for coaching and supervising Customer Team Members, deputising for the Store Manager, and ensuring the store runs smoothly. This involves not just customer service but also operational tasks like stocking shelves and maintaining store cleanliness.
• Shift Flexibility: The working pattern involves varied shifts, including evenings and weekends. Candidates should be prepared for this flexibility and discuss their availability during the interview process.
• Age Requirement: Applicants must be 18 years or older due to the legal requirements of authorising age-related sales.
• Assessment Process: The application involves completing two online assessments, which typically take around 20 minutes.
• Commitment to Growth: While training is provided, a desire to learn, grow leadership skills, and adapt to new products and services is crucial for success in this role.

The Customer Team Leader position at The Co-operative Food presents a compelling opportunity for individuals seeking a rewarding career in retail. It offers a blend of leadership, customer engagement, and operational duties, backed by a strong benefits package and a commitment to employee well-being and community impact. For those with a genuine care for customers, strong people skills, and a desire to develop their leadership potential, this role could be an excellent step in their career path.