Customer Complaints Advisor (Birchwood, GB)

Role overview:

Do you enjoy talking to customers and solving problems?

Birchwood Warrington Contact Centre (1604) Contact Centre, The Point, 410 Birchwood Boulevard, Birchwood, WA3 7WD Permanent Full Time Grade 2

Salary- £25792.00 per annum along with the benefit of being able to earn upto 10% bonus of the annual salary which is dependant on performance Working Hours/Shift pattern- 40 hours per week on a 4 week rotation. Monday to Friday in between 8 AM to 8 PM; Saturday/Sunday 8 AM until 6 PM (typically 1 in 4 weekends) including public holidays Start date is 22nd April 2025 and you’ll be required to work on site for at least the first 12 weeks then hybrid working available once successfully completed probation. At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

We’re looking for dedicated individuals with strong communication and problem-solving skills to join our Complaints Team in Warrington. We pride ourselves on the service we provide, but sometimes our customers have a problem and need a little bit more support and you’ll will have the opportunity to provide a great customer service at a time when customers need us the most. You’ll step in to support and guide but more than that own any issue through to resolution by investigating, managing and resolving individual customer complaints for our regulated and non-regulated insurance, credit and warranty services.

Role overview:

As part of this role, you’ll be responsible for:

Investigating and owning the customer’s case from initial contact through to resolution Engaging with our customers, wider team and partners through telephone calls, email or letter providing regular updates when required Identifying the cause of an issue while utilising the tools available to enable a resolve in a timely manner Feeding back to our business and suggesting ways to improve our customer service

You will need:

Excellent customer service skills Confident communicator with excellent written skills Excellent problem-solving skills Strong attention to detail and accuracy Be available to work allocated shifts which include some evening and weekend work Experience in managing complaints through to resolution would be advantageous

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:

Performance related bonus Product discounts on the latest tech A range of wellbeing initiatives Hybrid Working

Why join us:

Join our Contact Centre team and we’ll be with you every step of the way, helping you develop the career you want with on-going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.