Customer Experience Support Team Administrator

Job Description: Customer Experience Support Team Administrator Solihull Clinic & Dental, Birmingham (B91 3RX) Hybrid working options available (e.g. up to 3 days WFH) £25,250 + fantastic benefits Full time (40 Hours) Role Overview To ensure all administrative activities are carried out efficiently and effectively. To answer customer queries by phone and email to support customers with their Bupa experience. To contribute as a support network in providing outstanding customer service to our customers every time they touch base with us. What You’ll Do: Complete all administrative tasks accurately and efficiently Offer an outstanding customer service Contribute fully to the team and the team goals Ensure compliance with all operational control standards i.e. Wellness Quality standards, clinical governance, and legal requirements Ensure compliance with the business Quality Management System Financial administrative duties Accurate records maintained Answer phone calls and emails from customers in a timely manner What You’ll Bring: Excellent communication (written and verbal) and interpersonal skills Team working experience PC literate – proficient in MS Office packages Audio Typing Knowledge of Medical Terminology (desirable) Transferable Customer service skills Well organised & can-do attitude Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for: · 25 days holiday, increasing through length of service, with option to buy or sell · Bupa health insurance as a benefit in kind · An enhanced pension plan and life insurance · Various other benefits and online discounts Diversity and Inclusion We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com If you would like more information on the role or would like to discuss other opportunities suited to your skills and experience, please contact serina.kapoor@bupa.com Time Type: Full time Job Area: Administration Locations: Clinic & Dental - Solihull Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.