Customer Service Advisor (Motherwell, Scotland, Maxim, GB)

Foundever Maxim: A Career Opportunity Focused on Positive Impact and Growth

Foundever, a company built on the belief that small moments can create significant positive impacts, presents an engaging opportunity for individuals passionate about customer service. This review aims to provide prospective candidates with a clear understanding of what to expect, highlighting the advantages and key considerations for those looking to advance their careers.

Foundever emphasizes a culture where positive interactions are paramount, not only for customers but also for colleagues and teams. They aspire for every employee's tenure, whether short or long, to be a memorable and beneficial experience, potentially marking a highlight in their professional journey. If you're seeking a role where you can deliver excellent customer service or are simply exploring a new career path, Foundever is keen to hear from you.

Advantages for Candidates:

• Family-Friendly Working Hours: The role offers a predictable and supportive schedule, with working hours between 8:00 AM and 6:00 PM, Monday to Friday. Saturday work is limited to once every four weeks (8:00 AM to 2:00 PM), ensuring no late nights or Sunday commitments. This structure is ideal for maintaining a healthy work-life balance.
• Career Development for All Levels: Foundever is actively seeking both new and experienced customer service advisors. This indicates a commitment to nurturing talent at all stages of a career, offering pathways for growth and skill development.
• Supportive and Engaging Work Environment: The Foundever Maxim site in Motherwell boasts a vibrant, multi-cultural social environment. With regular staff engagement events, team-building activities, and a focus on a "one team, one vision" approach, the company fosters a strong sense of community.
• Recognition and Rewards: Great work is acknowledged and rewarded through both team and individual prizes. The presence of year-round competitions, from creative events to pod challenges, adds an element of fun and friendly competition to the workday.
• On-Site Amenities: Employees benefit from an on-site Bistro, catering to all their food and beverage needs, adding convenience to the daily work experience.
• Financial Well-being Support: A significant advantage is access to Wagestream, a comprehensive money management app. This tool empowers employees with features like:
  • Flexible pay options, allowing you to choose your pay dates.
  • Shift tracking, earnings, and spending visibility.
  • Tools to build savings for unexpected expenses or future rewards.
  • A Benefits checker to identify potential missing government support.
  • Access to financial coaching for expert guidance.
  • Shopping discounts through Vouchers.
• Permanent Contract: The opportunity is for a full-time, permanent role, providing stability and long-term career prospects.

Key Considerations for Candidates:

• On-Site Requirement: This is an ONSITE role at 10 Maxim Park, Motherwell ML1 4WR, United Kingdom. Candidates must be able to commute reliably to this location. It is recommended to check the address and transport links before applying.
• Essential Skills and Attributes: While previous utilities experience is desirable, it is not essential. Foundever is prioritizing candidates with:
  • A strong willingness to learn new skills.
  • Resilience when handling challenging customer interactions, coupled with politeness.
  • A natural aptitude for communication and a desire to build rapport with people.
  • A proactive approach to solving customer problems.
• Commitment to Customer Service Excellence: A genuine passion for delivering outstanding customer service is a core requirement for this role.

This role at Foundever Maxim offers a compelling blend of a supportive work environment, practical benefits, and a commitment to employee well-being. For individuals who thrive in a team-oriented setting and are dedicated to making a positive impact through excellent customer service, this opportunity could be a significant stepping stone in their career journey.