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Customer Service Agent

Job at DHL in Luton, Luton

<div><div><div>Pay Rate: £13.79 Per Hour Grade: CA Contract Type: We have various work schedule available Shift patterns: Rotational - 6 on 3 off - earlies and lates Location: Luton Airport PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position. Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a Customer Service Colleague to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results. WHAT DOES THE ROLE ENTAIL? <ul> <li>Checking passenger travel documentation at check-in area and boarding gate for acceptance </li> <li>Representing the airline and providing an exceptional level of customer service, making the passengers journey positively memorable </li> <li>Consistently delivering the highest customer service </li> <li>Reinforcing rules for oversized luggage, ensuring the correct fees apply if the size/weight is over allowances </li> <li>Assisting passengers during flight disruptions (delays, cancellations), overbooking and any other incidence </li> </ul> WHAT DO WE NEED FROM YOU? <ul> <li>Excellent communication and interpersonal skills </li> <li>Previous experience in customer service desirable, preferably in the travel industry </li> <li>Ability to remain calm and composed under pressure </li> <li>Attention to detail and accuracy </li> <li>Flexibility to work in shifts, including weekends and bank holidays </li> </ul> SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL <ul> <li>Be able to provide five years address history </li> <li>Be able to provide five years reference history (employment/education/benefit claim/character) </li> <li>To obtain a full airside ID </li> </ul> WHY CHOOSE US? As well as competitive pay rates, you will be entitled to an award-winning range of benefits including: <ul> <li>Free confidential 24/7 GP service </li> <li>Hundreds of discounts (including retail, childcare + gym) </li> <li>Affordable loans & enhanced pension scheme </li> <li>24/7 employee support service for you (+ family) with access to free counselling and much more: <a href="https://careers.dhl.com/global/en/dsc-benefits">https://careers.dhl.com/global/en/dsc-benefits</a> </li> </ul> OUR APPROACH TO DIVERSITY & INCLUSION We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: <a href="https://careers.dhl.com/global/en/diversity">https://careers.dhl.com/global/en/diversity</a> BE AN ESSENTIAL PART OF EVERYDAY LIFE DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers. </div></div></div>

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