Customer Service Consultant

## Career Opportunity: Customer Service Consultant with Bupa Global in Brighton

Embark on a rewarding career path with Bupa Global, a leading international health insurance provider, and contribute to their vital mission of "making health happen." This permanent, full-time Customer Service Consultant role in their vibrant Brighton office offers a fantastic opportunity for individuals passionate about delivering exceptional customer experiences within the global healthcare landscape.

Key Advantages for Aspiring Candidates:

• Impactful Role: You'll be at the forefront of assisting individuals and corporate clients, ensuring they receive the essential healthcare access they need worldwide. This role directly contributes to Bupa Global's purpose of helping people live longer, healthier, and happier lives.
• Professional Development & Growth: Bupa Global is committed to your growth. The role includes a comprehensive eight-week training program, equipping you with the knowledge and skills to excel. Following this, you'll benefit from hybrid working, offering a balance between office collaboration and personal flexibility.
• Comprehensive Benefits Package: Beyond a competitive salary of £25,000, Bupa Global offers a robust benefits package designed for your wellbeing. This includes 25 days of holiday (increasing with service), Bupa health insurance, an enhanced pension plan, life insurance, and access to onsite gyms or local discounts.
• Diverse and Inclusive Culture: Bupa Global champions diversity and inclusion, encouraging you to "Be you at Bupa." They are dedicated to supporting individuals from all backgrounds and actively encourage applications from diverse experiences. As a Level 2 Disability Confident Employer, they are committed to fair recruitment processes and reasonable adjustments.
• Global Reach: As part of Bupa Global, you'll be working with an organization with a significant international presence, offering a unique perspective on global health and the opportunity to interact with a diverse customer base.

Key Considerations for Your Career Path:

• Training Commitment: The initial eight-week training period requires full-time office attendance. This intensive program is crucial for building a strong foundation in your role and understanding Bupa Global's services and policies.
• Customer-Centric Focus: This role demands a strong customer-first attitude. You will be responsible for resolving complex queries across various communication channels, predominantly phone. The ability to empathize, communicate effectively, and influence positive outcomes is paramount.
• Transferable Skills Welcome: While experience in the global health insurance market is advantageous, Bupa Global also values transferable skills and knowledge from sectors such as Life Insurance, Retail, Commercial or Investment Banking, and Wealth Management. If you have a proven track record in customer service and a desire to enter the health sector, this could be an excellent transition.
• Productivity and Quality Driven: A track record of achieving and exceeding productivity and quality targets is important. This role is about delivering efficient and high-quality service to Bupa Global's discerning clientele.
• Regulatory Adherence: Maintaining high professional standards and adhering to all regulatory requirements are non-negotiable. This ensures the integrity and trust Bupa Global holds with its customers.
• No Sponsorship Eligibility: Please note that this role is not eligible for sponsorship under current Home Office rules.

This Customer Service Consultant position at Bupa Global represents an exciting opportunity for individuals seeking to build a meaningful career in the health insurance sector. If you are driven by customer satisfaction, possess strong communication skills, and are eager to contribute to a company dedicated to improving lives, this role is worth exploring.