Customer Team Leader reference: 1058260

Job Opportunity Review: Customer Team Leader at Co-op

This Customer Team Leader position at Co-op presents an exciting opportunity for individuals looking to step into a leadership role within a community-focused organization. The role, located at 4 The Green, Breaston, DE72 3DU, offers a permanent, part-time contract of 22 hours per week, with the potential for regular overtime, making it adaptable for those seeking a balanced work-life schedule.

Key Advantages for Potential Candidates:

• Career Development and Support: Co-op demonstrates a strong commitment to employee growth. You'll receive full, paid training and dedicated support to help you advance your career. This includes opportunities to develop leadership skills, coach and supervise team members, and deputise for the Store Manager, providing valuable experience for future management roles.
• Comprehensive Benefits Package: Beyond a competitive hourly pay of £13.99, Co-op offers an impressive array of benefits. These include a generous 36 days of holiday (pro-rata for part-time roles), a pension scheme with up to a 10% employer contribution, access to virtual healthcare services for you and your family, and a substantial 30% discount on all Co-op products.
• Work-Life Balance and Flexibility: While the role requires flexibility in working varied shifts, including early mornings, afternoons, late evenings, and weekends, this can be discussed at the interview stage. The part-time nature of the contract, coupled with potential overtime, allows for a degree of control over your working hours. Furthermore, rotas are shared three weeks in advance and accessible on your mobile, aiding in planning.
• Commitment to Wellbeing: Co-op prioritizes the wellbeing of its colleagues. You'll receive support for your physical, mental, and financial wellbeing, along with market-leading policies designed to assist through significant life events. The Wagestream app, allowing access to earned pay, further supports financial management.
• Community Impact: For those who value making a positive difference, Co-op's long-standing commitment to its members and communities offers a chance to be part of a business with a purpose. The role involves building relationships and contributing to local community plans.
• Inclusive Environment: Co-op actively fosters an inclusive workplace culture, welcoming applications from all backgrounds and supporting diversity. They are part of the Disability Confident scheme, ensuring support and interview opportunities for candidates with disabilities.

Key Considerations for Candidates:

• Age Requirement: Applicants must be 18 years or over due to the responsibility of authorising age-related sales.
• Shift Flexibility: The role necessitates a willingness to work a variety of shifts, which will be a key discussion point during the interview process. Potential candidates should consider how this pattern aligns with their personal commitments.
• Leadership and Hands-On Responsibilities: This role is a blend of leadership and operational duties. While you'll be coaching and supervising, you'll also be actively involved in day-to-day store tasks, such as restocking and cleaning. A balance of leading and hands-on work is essential.
• Application Process: The application process is designed to be accessible, with the ability to apply via mobile device without a CV. However, it does involve completing two online assessments, taking approximately 20 minutes.

The Customer Team Leader position at Co-op is an excellent stepping stone for individuals with a passion for customer service and a desire to develop their leadership capabilities. The comprehensive support, robust benefits, and strong company values make this a compelling opportunity for career growth and personal fulfillment.