Customer Team Leader reference: 1059908

Are you looking to step into a leadership role and make a tangible difference within your community? The Co-op in Newbold Village, Chesterfield, is seeking a Customer Team Leader, offering a fantastic opportunity for individuals with a passion for excellent customer service and team development.

This permanent, part-time position, at £13.99 per hour, involves 16 hours per week with the potential for regular overtime. The working pattern is varied, encompassing early mornings, afternoons, late evenings, and weekends, with specific schedules to be discussed during the interview process. A key advantage for candidates is the provision of full, paid training, ensuring you are well-equipped for the role from day one. Notably, the application process is streamlined and accessible via mobile devices, eliminating the need for a traditional CV.

Advantages for Potential Candidates:

• Career Development: Co-op emphasizes dedicated support for career growth, providing opportunities to develop leadership skills, coach team members, and deputise for the Store Manager.
• Exceptional Benefits Package: Beyond competitive pay, successful candidates will enjoy significant perks including:
  • Generous Holiday Allowance: 36 days of holiday (pro rata for part-time colleagues).
  • Competitive Pension: A pension scheme with up to 10% employer contribution.
  • Exclusive Discounts: A substantial 30% discount on all Co-op products in-store, plus 10% on other brands.
  • Comprehensive Wellbeing Support: Access to virtual healthcare services (including GP appointments, mental health support, and more), Wagestream for early pay access, and a 24/7 employee assistance service.
  • Work-Life Balance Support: Rotas are shared three weeks in advance and accessible via mobile, aiding in planning.
• Community Focus: The role offers the chance to build relationships within the local community and contribute to Co-op's long-standing commitment to fairness and community betterment.
• Inclusive Culture: Co-op is dedicated to building diverse teams and fostering an inclusive workplace where everyone's voice is valued. They are committed to making reasonable adjustments during the recruitment process for candidates with disabilities.

Key Considerations for Candidates:

• Age Requirement: Candidates must be aged 18 or over due to the need to authorise age-related sales.
• Flexibility: The role requires flexibility to work a range of shifts, including early mornings, late evenings, and weekends. This adaptability is crucial for successful integration into the team's operational needs.
• Leadership and Hands-On Approach: The ideal candidate will be adept at balancing leadership responsibilities, such as coaching and supervising, with the practical demands of store operations, including restocking shelves and maintaining cleanliness.
• Problem-Solving Skills: Strong organisational and problem-solving abilities are essential for managing daily operations, ensuring stock accuracy, and handling challenging customer situations effectively.
• Commitment to Customer Service: A genuine care for customer needs and the ability to deliver friendly, welcoming, and thoughtful service are paramount.

This Customer Team Leader position at Co-op presents a unique opportunity to advance your career in a supportive environment, contribute to your local community, and benefit from a comprehensive package of rewards and support. If you are a motivated individual with strong interpersonal skills and a desire to lead, this role could be an excellent step in your career path.