Customer Team Leader reference: 1062011

Customer Team Leader Opportunity: Lead and Grow with Co-op

Are you an aspiring leader with a passion for customer service and a desire to make a real difference in your community? This Customer Team Leader position at Co-op in Woodpark Road, Portree, IV51 9HQ, presents a fantastic opportunity for individuals seeking a permanent, full-time role with excellent growth prospects.

Advantages for Aspiring Candidates:

• Comprehensive Training and Development: Co-op invests in its people. You'll receive full, paid training, and dedicated support to help you develop your leadership skills and advance your career within the organization. This role is ideal for those looking to move into management.
• Lucrative Benefits Package: Beyond a competitive hourly rate of £13.99, successful candidates will enjoy a substantial benefits package. This includes 36 days of holiday (pro-rata), a generous pension scheme with up to 10% Co-op contribution, virtual healthcare services for your family, and an impressive 30% discount on all Co-op products.
• Meaningful Work and Community Impact: Co-op is more than just a retailer; it's a community-focused organization with a long-standing commitment to fairness. As a Customer Team Leader, you'll play a vital role in delivering exceptional customer service and contributing to local community initiatives.
• Flexible Working & Stability: The role offers a permanent contract working 39 hours per week, with regular overtime opportunities. While shifts are varied (including early mornings, late evenings, and weekends), this flexibility allows for a dynamic work-life balance, with rotas shared three weeks in advance for better planning.
• Supportive Work Environment: Co-op prioritizes the wellbeing of its colleagues. You'll benefit from support for your physical, mental, and financial wellbeing, along with market-leading policies for life events.
• Inclusive Culture: Co-op is dedicated to building diverse and inclusive teams. They welcome applications from all backgrounds and are committed to creating a workplace where everyone feels they belong.

Key Considerations for Your Career Path:

• Leadership Responsibilities: This role requires you to coach and supervise Customer Team Members and deputise for the Store Manager. You'll be expected to take ownership, manage challenging situations, and lead by example.
• Operational Duties: Beyond leadership, you'll be hands-on with a variety of store operations, including restocking shelves, maintaining store cleanliness, and ensuring diligence checks and stock accuracy.
• Shift Flexibility: The working pattern includes varied shifts, requiring adaptability. Discussing your availability and preferences during the interview process will be important.
• Age Requirement: Applicants must be aged 18 or over due to the authorization of age-related sales.
• Application Process: The application is designed for ease of use, allowing mobile applications without a CV. However, be prepared for two online assessments that will take approximately 20 minutes to complete.

This Customer Team Leader position is an excellent stepping stone for individuals looking to develop their leadership capabilities, gain valuable retail management experience, and contribute to a company with strong ethical values. If you're a people-person with a proactive attitude and a desire to grow, this role offers a rewarding career path.