Customer Team Member reference: 1062353

## Opportunity Review: Customer Team Member at Co-op This review offers a comprehensive look at the Customer Team Member position at Co-op in Kirkwall, aiming to equip potential candidates with the insights needed to make informed career decisions.

The Co-op is seeking dedicated individuals to join their team as Customer Team Members in Kirkwall. This is a part-time, permanent contract offering 20 hours per week with regular overtime opportunities, providing a stable foundation for your career. The role is compensated at £12.60 per hour.

Key Advantages for Aspiring Candidates:

• Comprehensive Benefits Package: Co-op distinguishes itself with an impressive array of benefits. This includes a generous 31 days of holiday (pro-rata for part-time colleagues), a competitive pension scheme with up to 10% employer contributions, and access to invaluable virtual healthcare services for both the employee and their family.
• Employee Well-being Focus: Beyond standard benefits, Co-op demonstrates a genuine commitment to employee well-being. This encompasses support for physical, mental, and financial health, alongside industry-leading policies designed to assist with significant life events.
• Significant Product Discount: A highly attractive perk is the 30% discount on all Co-op products available in-store, along with a 10% discount on other brands. This offers substantial savings for personal and household needs.
• Development and Training: Co-op provides full, paid training, ensuring you are well-equipped for your role. There is a stated commitment to supporting personal development and career progression, suggesting avenues for growth within the organization.
• Financial Flexibility: The "Stream" service allows employees to access a percentage of their earned pay before payday, offering a valuable tool for managing personal finances.
• Community Engagement: The role offers an opportunity to contribute to the local community through various activities and events, aligning with Co-op's long-standing commitment to social responsibility.
• Inclusive Workplace: Co-op actively promotes diversity and inclusion, welcoming applications from all backgrounds and offering support for those with disabilities through their "Disability Confident" scheme.
• Work-Life Balance Support: Rotas are shared three weeks in advance and are accessible via mobile, aiding in personal planning and contributing to a better work-life balance.

Key Considerations for Your Career Path:

• Flexible Working Pattern: The role requires flexibility with varied shifts, including early mornings, afternoons, late evenings, and weekends. While these will be discussed at interview, candidates should be prepared for a dynamic schedule.
• Core Responsibilities: The role involves direct customer interaction, including operating tills and providing a positive shopping experience. Additionally, it requires active participation in store operations such as restocking shelves and maintaining cleanliness.
• Adaptability and Problem-Solving: Success in this role hinges on a positive approach to change, effective problem-solving skills, and the ability to build strong relationships with both customers and colleagues.
• Application Process: The application involves two online assessments, taking approximately 20 minutes to complete. Candidates can apply using a mobile device, with no CV required.

For individuals seeking a role that offers a strong benefits package, a supportive work environment, and the opportunity to contribute to a community-focused organization, this Customer Team Member position at Co-op presents a compelling prospect. The emphasis on employee well-being and development, coupled with practical benefits like product discounts, makes it an attractive proposition for those looking to build a stable and rewarding career.