Customer Team Member reference: 1037371

Customer Team Member Location: 48 Carlton Street, Castleford, WF10 1AQ Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, 5 month temporary contract, part time Working pattern: 2 varied shifts including early mornings (store opening), afternoons, late evenings (store closing) at weekends, to be discussed at interview Full training given You can now apply for this role using your mobile device       As a customer team member at Co-op, youll provide friendly, thoughtful service, and be on hand to support customers whenever they need your help. Youll also make sure your store is in great shape – working as part of a team to replenish products and support deliveries.    In return, well give you opportunities to develop your skills and progress your career. Youll also get fair pay, and a benefits package that includes a pension, colleague discount and support for your physical, mental and financial wellbeing.   What youll do   • Friendly and thoughtful service – youll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience  • Engage with everyone to succeed together – youll build strong relationships with your colleagues in-store ¬– working together as a team to solve problems for the benefit of customers and members and each other • Make sure the store is safe, legal and operational – youll complete daily checks to make sure the store is safe for our customers, and replenish products while checking their dates, prices and temperatures are legally compliant • Embrace change – youll help to embed change in store, embracing and supporting changes so they become a natural way of working, and sharing experiences with other colleagues to help them positively adapt to changes • Co-operate for a fairer world – youll get involved in day to day community activities like supporting our FoodShare scheme, and help your local member pioneer by taking part in local community events   This job would suit people who have   • genuine care for the needs of customers and colleagues   • good communication skills, with the ability to build positive relationships with everyone • strong problem solving skills • the flexibility to work a range of shifts    Why Co-op?   Well help you learn new skills, and give you the opportunity to support your local community. Youll also get package that includes:   • competitive pay and opportunities for overtime • Wagestream – a money management app that gives you access to a percentage of your pay as you earn it • premium rates for hours worked before 6am or after 10pm  • flexible shifts/working hours and regular overtime opportunities (we provide rotas to your mobile phone 3 weeks in advance) • Holidays starting from 31 days per year (includes bank holidays) pro rata for part time • 30% off Co-op branded products in our food stores • 10% off other brands all year-round (doubles to 20% on the Friday and Saturday after payday) • discounts on other Co-op products and services • pension with up to 10% employer contributions  • cycle to work scheme • services to support your physical, mental and financial wellbeing   Building an inclusive workplace    Were actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.    If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.   We'll ask whether youd like to be considered under the Disability Confident scheme when you apply.    If we invite you to take part in the recruitment process for any of our jobs, well ask you if you need any reasonable adjustments to enable you to participate.   You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.    You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.   As part of the application process for this job, youll need to complete an online assessment. It will take around 10 minutes to complete the test.