Customer Team Member reference: 1061468

Opportunity Review: Customer Team Member at Co-op, Trinity Road, Brechin

This Customer Team Member role at Co-op in Brechin offers an engaging opportunity for individuals seeking a customer-facing position with significant benefits and a strong community focus. If you're looking to build a career in retail and value a supportive work environment, this position warrants your attention.

Key Advantages for Potential Candidates:

• Comprehensive Benefits Package: Co-op stands out with an impressive array of benefits. Candidates can look forward to a generous 31 days of holiday (pro-rata for part-time), a substantial pension scheme with up to 10% employer contributions, and immediate access to virtual healthcare services for you and your family, covering areas like GP appointments and mental health support. The 30% discount on Co-op products is a significant perk for regular shoppers.
• Career Development and Training: Co-op emphasizes supporting its colleagues. You will receive full, paid training, ensuring you are well-equipped for the role. The company also highlights support for personal development and career progression, indicating a pathway for growth within the organization.
• Financial Wellbeing: The introduction of "Stream" allows you to access a portion of your earned pay as you need it, offering valuable flexibility in managing your finances.
• Supportive and Inclusive Culture: Co-op prides itself on a supportive culture, offering resources for physical, mental, and financial wellbeing. They also have market-leading policies designed to support colleagues through significant life events. Their commitment to diversity and inclusion is evident through their participation in the Disability Confident scheme and their aim to build reflective teams.
• Work-Life Balance Considerations: While the role is part-time at 16 hours per week with regular overtime opportunities, the contract is permanent, offering stability. Rotas are shared three weeks in advance and accessible on your phone, aiding in personal planning.
• Community Engagement: A unique aspect of this role is the opportunity to support your local community by getting involved in various activities and events. This fosters a sense of purpose beyond the day-to-day tasks.

Key Considerations for Your Career Path:

• Flexible Working Pattern: The working pattern involves varied shifts, including afternoons, late evenings (store closing), and weekends. While these will be discussed at the interview, candidates should be prepared for and comfortable with this level of flexibility. This might be ideal for those balancing other commitments or seeking to supplement income.
• Customer-Centric Approach: The core of this role is providing excellent customer service. Success will depend on having a genuine care for customer needs, strong interpersonal skills, and the ability to build positive relationships.
• Adaptability and Problem-Solving: The description highlights the need for a positive approach to change and problem-solving. This indicates an environment where initiative and a proactive attitude are valued.
• No CV Required Application: The ability to apply using a mobile device without a CV streamlines the initial application process. However, be prepared for two online assessments (approximately 20 minutes) as part of the selection process.

In summary, the Customer Team Member position at Co-op in Brechin presents a rewarding opportunity for individuals who are passionate about customer service, value a strong benefits package, and seek a supportive and inclusive work environment. The flexible nature of the shifts makes it a potentially attractive option for those looking for part-time work with the possibility of additional hours, while the company's commitment to colleague wellbeing and career progression offers a solid foundation for future growth.