Customer Team Member reference: 1061396

Review: Customer Team Member – Co-op On The Go (Fenchurch)

This opportunity for a Customer Team Member at the new Fenchurch Co-op On The Go presents an exciting prospect for individuals looking to enter or advance within the retail sector. The role is designed to be dynamic and customer-focused, particularly within a modern food-to-go and delivery service environment. For potential candidates, this position offers a solid foundation with clear advantages for career development.

Key Advantages for Candidates:

• Competitive Remuneration and Benefits: The role offers a strong hourly rate of £13.85, complemented by a London allowance. Beyond the base pay, Co-op provides an impressive benefits package. This includes a generous 31 days of holiday (pro-rata for part-time), a pension scheme with up to 10% employer contribution, and significant discounts on Co-op products (30%) and other brands (10%). This ensures your earnings go further and supports your financial well-being.
• Comprehensive Training and Development: Co-op is committed to investing in its employees. You'll receive full, paid training, ensuring you're well-equipped for the role. This focus on personal development and career progression is a significant advantage for those seeking to grow within the company.
• Modern and Evolving Work Environment: The Fenchurch location is undergoing a refit to become a new concept focused on food-to-go and delivery. This means you'll be part of an innovative and forward-thinking branch, offering exposure to modern retail practices and customer service strategies.
• Flexible Working Patterns: The advertised 24 hours per week, with varied shifts covering early mornings, afternoons, and evenings, offers a degree of flexibility. The opportunity for regular overtime is also beneficial for those looking to increase their earnings. The discussion of your availability at the interview stage highlights a willingness to accommodate individual needs.
• Supportive Workplace Culture: Co-op emphasizes a friendly team environment and a dedication to customer service. You'll be part of a community that encourages problem-solving and supporting colleagues. The company's commitment to building diverse and inclusive teams further enhances the appeal of this role.
• Valuable Experience in a Core Retail Function: As a Customer Team Member, you'll gain hands-on experience in a variety of retail tasks, from direct customer interaction and till operations to stocking shelves, food preparation for delivery, and maintaining store standards. This broad skillset is highly transferable within the retail industry.
• Convenient Application Process: The ability to apply using a mobile device with no CV required simplifies the initial application, making it accessible to a wider range of candidates.

Key Considerations for Candidates:

• Age Requirement: Applicants must be 18 or over due to the potential for working outside of standard hours (before 6 am or after 10 pm), which may be necessary for business operations.
• Shift Variability: While flexible, the working pattern involves varied shifts across early mornings, afternoons, and evenings. Candidates should be comfortable with and able to accommodate this schedule.
• Pace and Customer Focus: The role emphasizes quick service, especially in a food-to-go and delivery setting. A genuine care for customer needs and the ability to build positive relationships are crucial.
• Adaptability: Being part of a new concept and potentially introducing new products and services requires a positive approach to change and a willingness to learn and adapt.
• Application Assessments: Be prepared to complete two online assessments as part of the application process, which will take approximately 20 minutes.

Overall, this Customer Team Member position at Co-op On The Go offers a robust entry point into the retail sector with excellent training, benefits, and the chance to be part of an innovative store concept. It's an ideal role for proactive individuals who thrive in customer-facing environments and are seeking a stable and rewarding part-time opportunity with potential for growth.