Data & MI Manager

MI & Data Manager Location: London, Bristol, Norwich, York, Sheffiled (50% hybrid working) Hours: full time (flexible options available) Salary: circa £45,000 (national), circa £55,000 (London) Are you someone who thrives on turning data into actionable insights? Do you enjoy working with complex MI, challenging the status quo, and driving supplier performance? This role is perfect for someone with a strong analytical mindset, experience in supplier governance or service delivery, and a passion for improving outcomes through data. Whether you're stepping up into a management role or bringing deep experience in MI and supplier oversight, we’d love to hear from you. A bit about the job: This role sits within our Outsourcing Team and plays a key part in ensuring our outsource partners deliver against their service level agreements. You’ll be responsible for analysing and auditing supplier MI, producing insightful reports and inputs for various governance forums. Your work will directly support the effective management of supplier performance and help ensure great outcomes for Aviva customers. Skills and experience we’re looking for: Strong experience in MI analysis, reporting, and performance trend identification Proven ability to audit, validate, and challenge supplier data and reporting Proficiency in designing and improving dashboards and MI tools including any AI experience or desire to learn how AI could evolve the role Strong analytical skills with attention to detail paramount Excellent stakeholder management and communication skills What you’ll get: Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We want you to shine. That why we have so much to offer you: Lighting everyone path: Salary circa £45,000 (national), circa £55,000 (depending on skills, experience, and qualifications) Bonus opportunity – 10% of annual salary, depending on your performance and the business’ Generous pension scheme – we’ll contribute up to 14% Get up to £1,200 of free Aviva shares per year through our Matching Share Plan Make your money go further – up to 40% discount on Aviva products, plus other retailer discounts 29 days holiday plus bank holidays – you can buy or sell up to 5 days Brilliantly supportive policies including parental and carer leave Industry-leading access to life and healthcare cover with discounted car and home insurance rates, including offers for friends and family too Fully paid maternity/paternity leave Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others Get free access to a wealth of resources that will help look after your physical, mental, and financial wellbeing, including company-funded Group Income Protection, Aviva Digicare+ and the popular Headspace app Brighten your prospects: Full financial support to pursue insurance qualifications Digital access to all sorts of useful on-demand learning content Aviva University and its business academies give you everything you need to empower your growth Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. Don’t let it be a barrier to your application. And if you’re in a job share, feel free to apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues. We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied online, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you need a different way of applying, please send an email to balazs.palcsek@aviva.com. We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.