Deputy Store Manager - Foods - Clapham

Deputy Store Manager - Foods

Purpose

Deliver improved performance across all areas, driving KPI performance and delivering operational efficiency for their area of accountability Support the Store Manager in the delivery of the Retail Plan and Store P&L across the wider store as one team Duty Manage the Store in the absence of the Store Manager when required Deliver all line management and associated people activity of the Team Managers and Team Support Managers for their area of accountability Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand Support the Store Manager to deliver an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

To drive profitability and sales for their area of store through the delivery of the Retail Plan To deliver and embed the business transformation plan and change initiatives within their area of accountability Create the right culture, role modelling new digital ways of working and leadership behaviours Deliver great standards and service by setting clear expectations with direct reports and ensuring that they are clear with the part they play Responsible for ensuring the Team Managers are building the digital capability of their teams to sell through all channels Proactively seek customer feedback and drive action to deliver improvement across the store Uses data and insight to improve customer instore experience, improve the operation and drive performance Support the delivery of Plan A Regularly review individual performance of the Team Managers through quality conversations, managing underperformance where required and celebrating success Ensuring all line management and people activities are delivered in accordance with company process and policy Build an active working partnership with BIG, provide feedback and support the development of BIG reps Deliver operational excellence to maximise product availability, minimise stock and cash loss Maintain a safe and legal store environment Oversees all elements of VM delivery across all launches, events and campaigns

Key Leadership Capabilities

Successfully embeds change for lasting commercial impact and results Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting Takes ownership and accountability for the success of their team Spends time coaching colleagues to accelerate performance and personal growth Recognises high performance and supports poor performers to improve Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are Uses customer feedback and market trends to guide teams work Helps teams understand information and business messages by actively seeking out opinions and asking questions Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues Seeks the best solution for M&S by proactively collaborating with colleagues from across the business

Technical Skills/ Experience

Proven ability to lead a high performing management team to deliver excellent customer service and KPI’s across the store Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems Uses all available data and MI (internal and external) to identify commercial, visual, cost savings & customer opportunities to increase profit Current working knowledge of all VM principles Good level of digital capability and a comprehensive understanding of systems and ability to exploit them Strong knowledge of the legal requirements and accountabilities across the store Knowledge of our people policies and of driving and managing performance within a team The ability to have difficult conversations with effective resolutions with both colleagues and line managers Great communicator and active listener who will inspire, share their knowledge and best practices with others Proven ability to plan and review across weekly, monthly and quarterly timeframes Proven ability to consistently deliver under pressure demonstrating high levels of resilience Ability to build and maintain relationships with key stakeholders across all levels of the business Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset

Key Relationships and Stakeholders

Customers Colleagues Store Leadership Wider Store Managers Support Centre Regional Leadership BIG