Head of Infrastructure

The University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2025. 

We are ranked 30th university in the UK in The Guardian University Guide 2025, Number 1 London university for overall student satisfaction in the National Student Survey 2024 and Best university for Student Experience and Teaching Quality in the UK in The Times and Sunday Times Good University Guide 2024.

The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success. 

*University status awarded in or after 1992

The Department

At UWL, we understand the transformative power of technology and its role in shaping a seamless academic and professional experience. Our IT Services department is dedicated to providing robust, cutting-edge solutions that cater to the diverse needs of our students, faculty, and staff 

At the heart of our operations lies a commitment to excellence, collaboration, and innovation. Whether you’re troubleshooting an issue, exploring new technologies, or simply aiming to enhance productivity, UWL IT Services is here to support your journey every step of the way  

Discover how we can make your time at UWL more efficient, connected, and inspiring. Visit our IT Services portal or reach out to our team to learn more about what we can do for you. Together, let’s make technology work for you.

The Role  

The role sits within the Infrastructure Services team and the post holder is expected to have a good understanding across a broad range of IT disciplines, although likely to specialise in one or more areas of expertise such as, but not limed to, server and storage, networking & telephony, desktop workstations, applications and audio visual. 

Providing an excellent experience for both staff and students the role holder will work closely with the Service Desk and other specific IT service areas in a 3rd/4th line support capacity. The role holder will also contribute to the design, implementation and ongoing maintenance and monitoring of the University IT Infrastructure both on premise and in the cloud. 

The team is responsible for the smooth running of all IT Infrastructure and contribute to ongoing continual service improvement.

The Person 

The successful candidate will have a degree in a relevant discipline or substantial experience in the field. They should have high-level expertise in deploying and managing IT infrastructure, budget management, and extensive project management skills. The candidate should demonstrate excellent problem-solving abilities, a deep understanding of IT disciplines, and strong communication skills. 

How to Apply

To apply click on ‘Apply Online’ and upload CV and Cover Letter. Further information about the application process can be found here: https://jobs.uwl.ac.uk/display.aspx?id=1253&pid=0  

Please email hr.recruitment@uwl.ac.uk if you need any assistance with the application process. 

Interviews are expected to be held in the week commencing 7th July. 

For informal enquiries about the position please contact Queenie Poon, IT Admin Assistant, queenie.poon@uwl.ac.uk 

Additional Information  

Read more about working at the University of West London at https://www.uwl.ac.uk/about-us/how-university-works/why-work-uwl 

Our department/school is under-represented in terms of staff from minority ethnic backgrounds, of LGBT+ identities, and with disabilities. UWL is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter, and is a Disability Confident Employer. We welcome applications from all sections of the community, particularly those mentioned above to increase diversity in our workforce.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.  

Please be advised that it is expected that appointment within a grade will normally be at the minimum point. 

We will intermittently review the applications as part of this open advert, therefore if successful, you will be shortlisted and contacted at any time. 

The University of West London reserves the right to close the role prior to this date should a suitable applicant be found.

Closing Date: 22 Jun 2025

Department: Support

Salary: £63,389 to £71,342 per annum