CDH Driver Trainee reference: R-164159

ABOUT THE ROLE Complete the 12 month Customer Delivery Driver Trainee programme to become a fully competent John Lewis Customer Delivery Installer. . At a glance: Role: Customer Delivery Driver Trainee Position: Permanent Location: Trumpington CDH (Customer Delivery Hub) Hours of work/ Shift Pattern: Full time hours of work (41 hours per week) between the hours of 06:00 - 17:00, working 4 days out of 5 across a 5 week rota. Saturday working is required (3 out of 5 Saturdays). We have a full time and a part time position available Our Drivers work 4 days out of 6 (Monday - Saturday) which means you’ll enjoy 3 days off each week to maintain a healthy work/life balance. We also offer overtime when required so there potential to top up your earnings. Pay Rate: £12.48 per hour Please note: Due to the nature of this role, we require all applicants to be over 18 to apply Join John Lewis or Waitrose today About the role: At John Lewis & Partners we are famous for our reputation and customer service. We are looking for Partners who are not just after their next ‘driving job’. We are looking for Partners who want to make a difference to our customers’ experience when receiving delivery and installation of our fantastic products. Our Customer Delivery teams are the face of the John Lewis & Partners brand. As part of a 2 person crew, you will deliver, assemble and install a wide range of home furnishings, electrical products and sports equipment, ensuring every delivery is made with the highest level of customer service. As a driver for the Partnership, you will promote the Partnership brand through a professional and courteous manner to other road users. What you will be doing: You will be required to complete the Customer Delivery Driver Trainee programme to become a fully competent John Lewis Customer Delivery Installer, achieving the criteria measures at the end. This includes achieving your C1 licence. Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded / checked your route you will then undertake your deliveries and collections for the day alongside your colleague. Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include: Installation and disconnection of white goods Assembly of flat pack TV installations Finally, you will offer to take away the packaging. Upon return to the customer delivery hub, you will complete your end of day vehicle check and debrief, ensuring any issues/defects are reported. Once qualified there is opportunity for career progression to move on to an installer position. Required Qualifications: Full, clean, manual Category B driving licence (standard car driving licence) and previous driving experience Must be aged 18 or over Desirable Experience: Previous experience in a customer facing role Previous experience of the installation of white goods, building of furniture or associated skills Strong verbal communication skills both over the phone and face to face After completion of Earning Membership, as a Partner in the John Lewis Partnership you will be entitled to; 💚25% Discount at John Lewis & Partners on majority of goods 💚12% Discount at John Lewis & Partners on electrical & white goods 💚20% Discount at Waitrose & Partners on majority of goods 💚Our dining rooms across our shops, head offices and distribution sites offer excellent food and drink for generously subsidised prices whilst Partners are at work. 💚Each year, you can claim up to £250 to cover half the cost of a range of tutored courses. This benefit is open to all Partners, but you can also use it to claim for baby and child courses such as NCT and hypnobirthing or parent and baby swimming lessons. 💚We’re really proud of our exclusive hotels based in some of Britain most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them. Find out more at our benefits page: https://www.jlpjobs.com/about/benefits/ Internal use only: #LI-JLPJL . Closing Date: March 18, 2025 Pay: £11.75 - £12.82 Hourly Contract Type: Permanent Hours of Work: Full time hours of work (41 hours per week) between the hours of 06:00 - 17:00, working 4 days out of 5 across a 5 week rota. Saturday working is required (3 out of 5 Saturdays). Job Level: Partnership Level 10 Where You'll Be Working: Trumpington Customer Delivery Hub (John Lewis & Partners), 40 Hauxton Rd, Cambridge, Cambridgeshire, CB2 9FT ABOUT THE PARTNERSHIP We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. Important points to note: It important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. Feel inspired. When you join the Partnership you join a different kind of business. One that seeks to make a difference, not just to ourselves, but to the lives of everyone.