Duty Manager reference: JR11953

Salary Salary to be discussed at Interview We’re looking for a committed Duty Manager to manage the performance, well-being, and development of the frontline driving team, ensuring consistent service delivery that meets operational, safety, and customer satisfaction standards. Your role will be pivotal in ensuring the profitable and efficient day to day operation of Depot services. What you’ll be doing: Leading & Developing Teams – Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognised for themselves and what they bring to the table. Performance Management – Overseeing driver performance and implementing development plans to enhance individual and team productivity. Coaching & Training – Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed. Employee Relations – Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner. Collaboration & Communication – Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience. Operational Leadership – Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges. External Stakeholder Management – Liaising with local authorities, the media and other outside bodies to maximise business opportunities and promote positive public relations. Safety - We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don't walk by when standards aren't met. What you'll bring: Previous management or supervisory experience (within the bus/transport industry preferred, but not essential). Excellent computer skills Professional knowledge of Road Traffic Act and Employment legislation Ability to lead and inspire people to seek and follow operational best practice. Knowledge of employment legislation Excellent planning and prioritising skills Self-motivated with a positive approach to change Excellent customer focus Why join us? You'll join a supportive, collaborative team committed to innovation and customer excellence. Your ideas and leadership will help shape our service for the future, and your impact will be seen and felt every day. We offer a great benefits package including: Defined Contribution pension scheme 33 days holiday plus bank holidays A Stagecoach bus travel pass for you and a companion Access to a wide range of retail and leisure discounts Ready to help us raise the bar? Apply today and be part of something brilliant. Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age. We also live by our five values across Stagecoach; We plan for the future, we do the right thing, we are stronger together, we are down to earth, and we support communities. Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age. Location: Stagecoach Chester Depot The Old Station, Saighton Lane, Waverton Chester CH3 7PA Welcome to Stagecoach, the UK #1 bus company. If you’re ready to join our team, simply fill out an application via a PC or mobile device, and a member of our Recruitment team will be in touch to inform you of next steps. Every day we help millions of passengers get to the people and places that matter to them, connecting the communities we are proud to serve. Founded in 1980, Stagecoach has established itself as the UK largest transport operator, with services connecting more than 100 major towns and cities in England, Scotland, and Wales. We work with our partners to deliver a greener, smarter, safer, healthier, and fairer country. Providing extensive expertise in commercial and contracted markets, we assist national and regional government to deliver on ambitious plans for their citizens, communities, and local economy. Our team of 26,000 employees are proud to serve our customers and be an integral part of their local communities.