Employee Relations Policy Advisor

We know it’s our people make us who we are! Our colleagues are extraordinary, that’s why we have an outstanding and passionate People Hub Team to make sure we partner well with the business and collaborate as a function to deliver a brilliant people proposition. M&S is going through rapid change, and here in The People Hub it’s our time to really make an impact through Cloud technology with our new MyHR Oracle implementation. Your curiosity and dedication to prioritising people and the company will help you proactively anticipate and forecast to deliver efficient solutions for our colleagues and the business.

You will be telephone based using Microsoft Teams and our telephony system, spending your time supporting and coaching line managers and Business Involvement Group (BIG) Representatives. Providing high level advice and guidance to ensure risk to the business is understood and mitigated with regards to people management, policy and decision making while considering the overall commercial impact to the business.

You'll be managing your own case load, offering dedicated long-term absence support to line managers while promoting a positive Employee Relations environment, developing and coaching them with legal compliance and consistent best processes. You will also connect with HR People Partners, keeping them updated on your regionally assigned cases.

To stay close to customers, our support teams are in the office four days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you’ll do

Your key accountabilities will include:

Support and coach our Line Managers & BIG rep’s with people policy advice over the telephone Provide support to our managers with all formal people policy related letters and reports Build relationships with colleagues and business partners to enable your to constructively advise on options and risks Support our managers with long term absence across a business area Employee relations experience to enable you to provide people policy advice on a wide range of employee relations issues Who you are

Your skills and experience will include

Be highly organised and able to manage multiple tasks at one time Excellent excel skills to enable you to provide insight into regional people data and trends Strong influencing skills Excellent communication skills, both written and verbal, allowing you to easily build a connection with colleagues over the telephone Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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