Field Engineer

This Field Engineer position offers a dynamic opportunity to contribute to the operational success and customer support of a leading European IT solutions provider. You'll play a pivotal role in ensuring client satisfaction through both remote and on-site technical assistance, while also acting as a key liaison for the main Service Desk.

Advantages for Your Career Path:

• Comprehensive Technical Exposure: This role provides exposure to 1st through 3rd line technical support, offering a broad spectrum of technical challenges. You will gain invaluable experience in diagnosing and resolving issues across servers, networks, printers, PCs, and applications.
• Client-Facing Experience: You will directly engage with customers, building strong relationships and developing your communication and problem-solving skills in real-world scenarios. This is crucial for career progression in any client-facing IT role.
• Cross-Functional Collaboration: Working closely with various internal teams, including 1st and 2nd line support, other field engineers, and the Service Desk, fosters a collaborative environment and broadens your understanding of IT operations.
• Growth and Development: The company emphasizes ongoing learning with a clear Progression Plan, including a training and mentor program. You'll also be encouraged to stay appraised of new technologies and suggest improvements, showcasing your initiative.
• Exposure to Enterprise Technologies: This role provides hands-on experience with mainstream enterprise technologies, particularly within the Microsoft ecosystem, as well as desirable exposure to Citrix, VMware, and Cisco.
• Responsibility and Ownership: You'll take responsibility for exceeding SLAs, managing incidents, and ensuring installations meet industry best practices. This ownership will build your professional accountability and demonstrate leadership potential.
• Hybrid Working Model: Benefit from a flexible hybrid working arrangement, offering a balance between in-office collaboration and remote work after your initial probation period.
• Supportive and Engaging Culture: The company prides itself on a fun, supportive, and hard-working culture, with regular social events and incentives designed to keep you motivated.

Key Considerations for Potential Candidates:

• Technical Foundation: A minimum of 2 years' experience supporting servers, networks, printers, PCs, and applications is required. Familiarity with Microsoft front/backend products, anti-virus, and backup platforms is essential. Experience with Citrix, VMware, and Cisco is a significant advantage.
• Industry Accreditations: While not mandatory, industry-recognised accreditations such as MCP, MCSA, MCSE, CCA, or CCNA are highly desirable and will strengthen your application.
• Proactive and Self-Motivated: The role requires a self-motivated individual with a positive attitude and the ability to work on their own initiative. You'll be expected to identify opportunities for improvement and contribute to the ongoing development of the service department.
• Strong Communication Skills: Excellent written and verbal communication skills are paramount for job reporting, documentation, and effective interaction with customers and colleagues.
• Adaptability: The ability to thrive in a dynamic environment where hard work and fun are key ingredients is important. You'll need to be comfortable with occasional weekend tasks and a variety of responsibilities.
• Customer Focus: A commitment to providing high-quality support and maintaining strong customer relationships is at the core of this role.

This Field Engineer position is an excellent opportunity for an ambitious IT professional looking to expand their technical expertise, develop strong client relationships, and grow within a reputable and forward-thinking organization.