Field Service Engineer (Field Based, GB)

Location – North West – Field Based

As a Field Service Engineer at RS, you will create value for external customers by offering best in class condition monitoring solutions. You will identify customer critical assets, appropriate leading indicators of failure and appropriate CM techniques to monitor these. You will work with other stake holders both in Technical and in Field Sales to identify opportunities to expand our offer with the customer.

Working closely with sales and customers to understand customer needs and look for ways to meet these through existing and new capability and create best in class customer experience with regards to technical support.

What you will be doing:

Deliver best in class multi-technology condition monitoring solution to the customer. Be a Subject Matter expert in a range of CM techniques. Be the ‘go to’ person for specific technologies and be seen as the Subject Matter Expert by RS, its customers and suppliers. Maintain the customer Critical Assets and Technology Selection (CATS) survey where applicable. As required, support sales activity such as: site visits, joint visits with Account Managers, support trade shows. Work with suppliers to develop own expertise to that of Subject Matter Expert in aligned technologies. Support the rest of the technical function’s knowledge in aligned product group to that of proficient level, i.e. a good understanding of RS Offer and can articulate the meaning of key attributes and can specify products based on customer needs. Build excellent customer relationships to ensure contract longevity. Familiarity with the broader RS value proposition. Identify sales opportunities and work with sales teams to deliver. CM, 1st line maintenance and lubrication service delivery.

What do I need to be successful?

If you have the following skills and experience, we want to hear from you:

Higher qualification in an electrical, electronic or mechanical engineering discipline. Essential ONC, or equivalent in. Desirable HNC / Degree or equivalent. VA1/2 3-5 years CM experience IR Thermography and Ultrasound experience. Experience working in either a manufacturing or maintenance environment with strong technical knowledge. Possesses a growth mind-set with a strong desire to continually self-develop. Curious and Innovative, always looking for new and different solutions to customer needs. Excellent communication and interpersonal skills Self-motivated and customer focused, understanding the needs of providing high levels of customer service and satisfaction. Demonstrate commercial acumen by identifying and acting upon buying signals to maximize and capture all sales opportunities. An understanding of broader reliability theory would be advantageous.

What’s in it for you?

At RS, as well as the usual employee benefits, you’d expect from a FTSE listed company, including an annual performance bonus, private healthcare, and generous holiday, in the UK&I, we’ve just introduced several new Family Friendly Policies including:

Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post-diagnostic support for autism spectrum, ADHD and Tourette’s syndrome Support for Women at different life stages from streamlined fertility support to diagnosis and monitoring of both endometriosis and menopause Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery

We are RS Group.

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. ​

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. ​

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. ​

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. ​

Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.