Floor Manager

Floor Manager Opportunity at Sodexo Live! - Fulham Pier

Are you a seasoned hospitality professional with a passion for delivering unparalleled guest experiences? Sodexo Live! is seeking a dynamic and dedicated Floor Manager to join their team at the prestigious Fulham Pier, a truly exclusive new destination in London. This role offers a fantastic opportunity to lead front-of-house operations within a premium members' club, the Lighthouse Social, and to play a pivotal role in shaping memorable moments for discerning members.

The Opportunity: What to Expect

As a Floor Manager, you will be at the heart of delivering exceptional hospitality. This is a leadership role that demands a keen eye for detail, a proactive approach, and a genuine commitment to service excellence. Your responsibilities will encompass:

• Leading and Developing Your Team: You'll have the chance to inspire, train, and motivate a high-performing service team, ensuring they consistently deliver personalised and exceptional service that reflects the club's exclusive status.
• Elevating the Member Experience: You'll be instrumental in creating an elegant, welcoming, and pristine club environment. This includes skillfully handling member requests and special requirements with discretion and ensuring swift, effective resolution of any issues.
• Seamless Operational Coordination: Collaborate closely with kitchen, events, and bar teams to guarantee flawless service delivery, both during regular hours and for exclusive member events.
• Strategic Operational Management: You will actively manage staffing levels during service, optimizing team deployment while carefully controlling labour costs.
• Upholding High Standards: Ensuring strict adherence to all health, safety, and hygiene regulations is paramount, maintaining a safe and sophisticated environment for all members.
• Event Support: You'll contribute to the organisation and management of exclusive member events, ensuring their smooth execution and creating unforgettable experiences.

Key Considerations for Your Career Path

This role is ideally suited for candidates who possess a strong foundation in front-of-house management, ideally within a premium or members-only environment. Your ability to:

• Demonstrate Proven Leadership: Strong leadership and team management skills are essential for training, developing, and motivating your team effectively.
• Communicate with Excellence: Exceptional communication and interpersonal skills are vital for building rapport with members and fostering a positive team dynamic.
• Thrive Under Pressure: The capacity to remain calm, professional, and effective in high-pressure situations, particularly during busy periods and events, will be a significant asset.
• Understand Regulatory Compliance: A solid understanding of health, safety, and hygiene regulations is crucial for maintaining the club's high standards.
• Embrace Flexibility: This role requires flexibility to work during peak periods, including evenings, weekends, and potentially matchdays, as needed.

What Sodexo Live! Offers You

Joining Sodexo Live! means becoming part of a supportive and purpose-driven organisation. Beyond a competitive salary of £30,000 to £33,000 per annum for a 40-hour week (5 over 7 days), you will benefit from:

• Comprehensive Wellbeing Support: Access to an online platform for mental health and wellbeing, an Employee Assistance Programme for personal and professional support, and a health and wellbeing app offering rewards, a 24hr virtual GP, and more.
• Financial Benefits: The Sodexo Discounts Scheme for savings, insights and financial benefits via the Salary Finance Platform, and the Sodexo Retirement Plan.
• Career Growth and Development: Numerous opportunities for professional growth and success, supported by a variety of learning and development tools.
• Additional Perks: A Death-in-Service benefit, Cycle to Work Scheme, and opportunities for volunteering within the community.
• A Dynamic Environment: A fast-paced, elegant, and dynamic work environment with full training and a protective uniform provided.

This is an exciting chance to advance your career in hospitality at a leading organisation known for its commitment to enhancing the Quality of Life for its colleagues and clients. If you are driven by excellence and ready to make a significant impact, this opportunity at Fulham Pier awaits you.