Food Service Assistant reference: R-173039

ABOUT THE ROLE As a Food Services Assistant, you’ll be working in one of our stunning Partnership hotels and supporting the profitable running of the catering operation there. You'll be working alongside a dedicated team of hospitality professionals to deliver a first-class guest experience. . At a Glance: Salary - £12.40 per hour Contract type - This is a temporary role. Working pattern/flexible working - This is for 2 x Full time vacancy and 1 x Part time evening and weekend vacancy, 15-30 hours per week. The hours are 17:00 - 23:00 Location - This role is based at our Brownsea Castle Hotel Due to working time regulations, applicants must be 18 years or over to apply. Live In Option Available About the role: To work as part of the hotel team to deliver and maintain a first rate guest experience through the focus on the delivery of market leading customer service. To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel. Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace. Duties & Responsibilities: Interacting with guests, sharing product knowledge on drinks and food. Taking orders, checking back, and assisting with queries. Liaising with the kitchen team to fully understand the menu. Clearing down and setting tables. Working behind the bar, serving drinks and taking orders for food. Working as part of the events team to deliver the catering element. Resolving guest queries/complaints at the first point of contact. Following the opening and closing duties of the operation. Upholding all policies and standards of food hygiene. Completion of daily and weekly cleaning schedules. Assisting with some kitchen duties when necessary – sandwich prep for example. Please see job description PDF attachment for more details Skills: Self-motivated/ Industrious Basic knowledge of IT & POS systems and able to use standard software. Excellent communication skills Proven experience of the hospitality industry is desirable. About Brownsea Castle: Working on an island, living in a castle with red squirrels at your window sounds like a fantasy but due to the wonderful and unique Brownsea Castle this could be your reality. It our place by the sea, our island getaway across beautiful Poole Harbour offering an escape to our Partners with history and nature in abundance. Guests stay on the National Trust run island in the amazing Tudor castle, set amongst 17 acres of private grounds with stunning Italian gardens and a dedicated beach offering relaxation and beautiful nature walks. If you are looking for a hotel with a difference, this could be it. You’ll be surrounded by a team of passionate and dedicated hospitality Partners who give our guests the best experience possible. What is different about our guests though is that they are Partners with their friends and family. As co-owners in the business, you’ll see this difference in the way your teammates and you approach your job and carry out your responsibilities. With all of the island to explore or using any of the facilities on offer; a croquet lawn, children's play area, badminton, football, cricket, fishing, archery and frisbee golf you can guarantee that our guests will be hungry and looking to recharge with the fantastic food offering we give them. Boats: We have our own private boat service from Sandbanks Pier to get Partners to and from work, these boats run approximately once an hour between 7am - 11pm. Castello Boat berths at the jetty to the right of the Chain Ferry. Car parking: If you wish to park at Sandbanks (BH13 7QJ). This is on-road parking only, payable via the 'Just Park' app or at the meter on the roadside, prices vary. As staff on the island we have access to purchase an annual permit at a reduced price. Parking is free from November to March. Buses: Buses stop at 7pm from sandbanks and all staff are required to cover late night shifts beyond the bus times. Benefits of the Partnership and the role: Full-time working holiday entitlement 22 days holiday, plus public and bank holidays (this is prorated for part time hours). Free meals whilst on duty, for Live Out roles. Free meals for Live In roles You’ll get Partnership discount in store and online once you complete your Earning Membership period. That 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount. Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - ttps://www.jlpjobs.com/about/benefits/ Please consider the following when making your application: - We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early. - Print off the job description now if you require it. - Ensure you have an up-to-date CV. . Closing Date: April 24, 2025 Pay: £12.40 Hourly Contract Type: Temporary Hours of Work: 37.5 hours per week. A mix of shifts on a rota basis, including weekends. Live in Earliest start time 7am - latest finish time 23:00 Live out Earliest start time 8:30 - latest finish time 23:00 Job Level: Partnership Level 10 Where You'll Be Working: Brownsea Island, Poole Harbour, Poole, Dorset, BH13 7EE ABOUT THE PARTNERSHIP We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. Important points to note: It important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. At the John Lewis Partnership we’re not just employees; we’re co-owners, and that why we’re called Partners. Being a Partner means not only do we all collectively share the responsibilities of being the UK largest employee-owned business, but we also share in its rewards and successes. It this ownership model that makes the Partnership a very unique place to work.