Franchise Area Sales Support Manager (London, London, United Kingdom)

Job Title: Area Sales Support Manager – EE Mobile Franchise (Multi-site) - London, Buckinghamshire, Kent and SurreyDepartment: Sales / Franchise OperationsLocation: Field-Based (Regional Travel Required)Reports To: Regional Sales Manager / Franchise DirectorSalary: Competitive + Bonus + Benefits

About Visiontek

Visiontek is a trusted and rapidly growing EE Mobile Franchise partner, operating a successful network of EE-branded retail stores across the UK. As a franchisee, we deliver the same high standards and customer experience expected of the EE brand, while offering a unique and agile working environment with local leadership and growth opportunities.

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Role Overview

We’re looking for a motivated and results-oriented Area Sales Support Manager to support the performance and growth of multiple Visiontek-operated EE retail franchise stores across London, Buckinghamshire, Kent, and Surrey. As a key figure within our franchise operations team, you’ll help drive commercial success, ensure operational compliance, and cultivate a high-performance culture across all locations.

You’ll act as a vital link between store teams, Visiontek’s franchise leadership, and EE’s corporate functions, ensuring alignment on strategic goals and consistent delivery of exceptional service.

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Key Responsibilities

Sales & Commercial Performance

• Drive performance across multiple Visiontek stores by supporting teams in achieving KPIs including sales targets, conversion rates, and customer satisfaction.

• Analyse store-level data to identify opportunities and execute improvement strategies.

• Implement and support EE’s national campaigns and promotions at a local level.

Operational Excellence

• Ensure operational consistency and compliance across all Visiontek franchise locations in line with EE’s standards.

• Conduct regular site visits to coach staff, audit performance, and share best practices.

• Resolve day-to-day issues through proactive coordination with Visiontek’s internal teams and EE’s support network.

People Development & Team Support

• Provide hands-on leadership and mentoring to store managers and frontline staff.

• Support recruitment, onboarding, and training of new hires to maintain consistent service delivery.

• Foster a sales-driven, customer-focused culture that rewards achievement and encourages development.

Franchise Partner Collaboration

• Work closely with Visiontek’s franchise leadership to align local business goals with EE’s national strategy.

• Act as a communication bridge between Visiontek stores and EE corporate departments.

• Support the execution of Visiontek’s franchise business plans and operational improvements.

Reporting & Administration

• Deliver accurate reports and analysis to Visiontek’s Franchise Director and EE’s Regional Sales Manager.

• Track store performance, actions taken, and follow-ups to ensure continual progress.

• Assist with forecasting, budgeting, and strategic planning activities.

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Key Skills & Experience

• Experience in multi-site retail or franchise operations (telecoms background highly desirable).

• Strong commercial mindset and data-driven decision-making abilities.

• Confident communicator and effective coach with excellent interpersonal skills.

• Highly organised, independent, and adaptable to a fast-paced retail environment.

• Passionate about retail excellence, customer service, and driving growth.

• Competent in Microsoft Office (especially Excel and PowerPoint).

• Full UK driving licence and willingness to travel across the region.

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What We Offer

• Competitive salary with performance-based bonus.

• Company car allowance.

• Staff discounts on EE products and services.

• Clear opportunities for career progression within the Visiontek franchise network.

• Be part of an ambitious and supportive team dedicated to making a difference in mobile retail.