Front of House Assistant reference: R-192460

Discover a Rewarding Career at The Odney Hotel: A Unique Hospitality Opportunity

Are you seeking a dynamic role within a truly distinctive hospitality environment? The Odney Hotel, a cherished John Lewis Partnership property, offers a compelling opportunity for individuals passionate about delivering exceptional guest experiences and contributing to a thriving, employee-owned business. This review aims to provide potential candidates with an insightful overview of the role, highlighting its advantages and key considerations to help guide your career path.

The Opportunity at a Glance:

• Contract Type: Permanent
• Hours of Work: 30 hours per week (7.5 hours per day), with varied shifts including early starts, late finishes, evenings, and at least one weekend day.
• Base Pay Rate: £12.40 per hour
• Night Premium: An attractive £3.50 per hour premium is offered for all hours worked between 22:00 and 06:00. This also applies to existing Partners enrolled in Enhanced Hours Premium arrangements.

What Makes This Role Stand Out?

This position offers more than just a job; it's an invitation to become part of a team dedicated to providing a first-rate guest experience. You'll be instrumental in ensuring the efficient and profitable operation of The Odney Hotel, a place steeped in history and natural beauty. Key responsibilities include:

• Delighting guests with your warm and friendly demeanor, acting as a true brand ambassador.
• Showcasing excellent product knowledge of food and beverages.
• Managing guest orders, conducting check-backs, and addressing queries efficiently.
• Collaborating effectively with the kitchen team to maintain menu understanding.
• Ensuring a pristine environment through table clearing and resetting.
• Skillfully working behind the bar, serving drinks, and taking food orders.

Key Advantages for Candidates:

Joining The Odney Hotel presents several compelling advantages for your career growth and personal well-being:

• Unique Work Environment: Immerse yourself in the charming and historic setting of The Odney Hotel, a country club property set on 130 acres by the River Thames. Its unique character and picturesque grounds, inspired by "The Wind in the Willows," offer a truly inspiring place to work.
• Generous Compensation Package: Beyond the competitive hourly rate, the **Night Premium** of £3.50 per hour for late-night shifts significantly enhances earning potential.
• Employee Ownership & Benefits: As a Partner in the John Lewis Partnership, you are a co-owner. This means sharing in the rewards and successes of the UK's largest employee-owned business. Enjoy a comprehensive benefits package including:
  • Full-time working holiday entitlement (22 days, plus public and bank holidays, prorated for part-time).
  • Free meals whilst on duty (for Live Out roles).
  • Partnership discount in John Lewis and Waitrose stores and online after completing your Earning Membership period.
  • The ability to nominate a household member to share your discount.
  • Excellent work-life balance, with a focus on well-being and flexible working options.
  • Market-leading equal parenthood leave policy.
• Career Development: While hospitality experience is desirable, a self-motivated and industrious attitude, coupled with basic IT and communication skills, forms a strong foundation. For those with a passion for food, a Level 2 Food Safety qualification is a plus.
• Commitment to Well-being: The Partnership prioritizes its Partners' well-being, offering support for flexible working arrangements to help you achieve a healthy work-life balance.

Important Considerations for Your Application:

To ensure a smooth application process and to help you assess if this role aligns with your aspirations, please keep the following in mind:

• Shift Flexibility: The role requires flexibility in working hours, including early mornings, late evenings, and at least one weekend day. Discuss your availability and preferences during the interview process.
• IT & Communication Skills: While not requiring advanced technical expertise, a foundational understanding of IT and POS systems, along with excellent communication, is essential.
• Vetting Procedures: Be aware that some roles may be subject to pre-employment vetting, which could include DBS checks. Information about these processes will be provided during recruitment.
• Application Volume: Due to the popularity of such unique roles, vacancies can close early. It is advisable to submit your application promptly.
• Location: The role is based at The Odney Hotel, Cookham, Berkshire. Consider the commute and suitability of the location for your circumstances.

This role at The Odney Hotel offers a fantastic chance to develop your career within a supportive and rewarding environment. If you are driven, customer-focused, and looking for a role where you can truly make a difference as a co-owner, we encourage you to explore this exciting opportunity.