General Operative, Serco Group

Are you a hands-on problem solver with a knack for fixing things? Do you take pride in keeping properties well-maintained, safe, and compliant? If so, we want YOU to join our dedicated Field Operations team as a General Operative!

Serco provides vital accommodation and support services for people while their asylum claim is being processed. Managing a substantial property portfolio, we are heavily invested in improving the quality standards of our properties to ensure asylum seekers in our care are comfortable and have access to the services they require.

Since 2012, we have been providing housing and support for asylum seekers in the community in the UK, ensuring safety and respect for some of the most vulnerable people in society while they await news on their immigration status. With over 7,000 properties in our portfolio, it is our duty to ensure all accommodation is safe, habitable, and in accordance with the Decent Homes Standard.

What You’ll Be Doing:

As a General Operative, you’ll play a key role in ensuring that properties within your designated area remain in top condition. Working closely with our Housing Teams, you will deliver outstanding service by:

Carrying out general maintenance and repairs to ensure properties are fit for purpose.

Identifying and reporting faults using the AORA IT system, ensuring issues are logged and resolved promptly.

Maintaining compliance with health & safety regulations, including risk assessments and property inspections.

Performing furniture repairs, garden maintenance, and ensuring properties meet contractual standards.

Managing materials, tools, and waste disposal efficiently and sustainably.

Providing essential support to stakeholders, including landlords, local authorities, and the Home Office.

Being part of an on-call roster for out-of-hours emergencies to deliver a 24/7 maintenance service.

What We’re Looking For:

We are seeking proactive, detail-oriented individuals with the following:

General DIY and maintenance experience.

A valid UK driver’s license (essential).

Willingness to travel within the region and occasionally across the UK.

CRB Clearance and Counter Terrorism Check (CTC) Security Clearance (we’ll assist with this process).

A commitment to providing high-quality service and ensuring compliance with Home Office contracts.

Why Serco

A place you can make an impact - The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

Salary £24,265

Pension – 6%

Employee Assistance Programme

Chance to contribute to innovation in the public services

A company passionate about diversity and inclusion

A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality

A safe and supportive culture

A company passionate about diversity and inclusion

Choose Serco for the opportunity to work with a company that prioritizes the betterment of people's lives and the provision of quality accommodation for those in need.

#aasccareers

About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.