HCP External Engagement Manager reference: 434664

We are a specialist pharmaceutical company 100% dedicated to developing medicines to treat and prevent HIV. Born out of a partnership between GSK and Pfizer in 2009, with Shionogi joining in 2012, our ambition is to end the HIV epidemic. As the pioneers in HIV innovation, we constantly look to push the boundaries of science to develop medicines that can change lives and give people more choice. Beyond our medicines, we are proud of our deep connection with the HIV community and work with partners to advance research and development, address HIV-related stigma, increase access to our medicines and provide funding and support to local community organisations to support their efforts in the HIV response. We are ViiV Healthcare. Here until HIV and AIDS are not. We are seeking a detail-oriented HCP External Engagement Manager to manage and deliver end-to-end contracting activities with healthcare professionals (HCPs) and healthcare organisations (HCOs). You will ensure contracts are accurate, compliant with ViiV policies and local regulations, and executed efficiently by partnering with internal teams (Medical, Legal, Finance, Procurement, Event Operations) and external stakeholders. This role ensures high‑quality and compliant coordination of all UK HCP contracts and engagements, enabling timely, ethical, and transparent interactions with external experts. As part of ViiV Customer Experience function, this role strengthens operational excellence and ensures external engagements support ViiV mission to end the HIV epidemic by 2030. In this role you will Manage the full lifecycle of HCP/HCO contracts for assigned markets or product areas: intake, template selection, drafting support, review coordination, signature collection, execution and archiving in the contract management system. Lead the design and optimisation UK processes related to HCP/HCO payment and contracting, ensuring they are efficient, scalable and fully compliant with ABPI, ABAC, and internal governance. Ensure all contracting activity complies with GSK internal policies (including interactions with HCPs/HCOs, Anti‑Bribery & Corruption, and privacy) and local regulatory requirements; escalate potential compliance risks to Legal/Compliance and your Manager. Act as the primary liaison between internal requestors including Medical Affairs and Commercial teams to accelerate contract reviews and resolve queries; maintain clear and timely stakeholder communications. Maintain contract data integrity: enter and update contract metadata, key milestones (deliverables, payment schedules) and status in the contracting system; produce routine management reports. Coordinate payment and invoicing with Finance and Accounts Payable, ensuring appropriate documentation (invoices, signed agreements, receipts) is collected and retained. Provide guidance to internal teams on standard contract templates and procedures; support training and onboarding of new users on contracting tools and processes. Identify operational issues and propose/implement process improvements, template updates and automation opportunities to reduce cycle times, mitigate risk and increase transparency. Support audits and internal/external reviews by preparing contract evidence packages and responding to information requests in collaboration with Compliance/Legal. Work closely with Key External Experts, Healthcare Organisations and third party partners to ensure seamless delivery of engagements and a high quality experience. Manage and oversee outsourced operational partners responsible for raising and managing purchase orders across the LOC, including setting and tracking KPIs for 3rd party vendors Decision-making and authority Operates with day-to-day autonomy within established policies, templates and escalation pathways. Progresses standard contracts using established templates and company policy; escalates non-standard terms, legal red flags or potential policy breaches to the Manager/Legal/Compliance. Can approve routine administrative contract changes (e.g., contact details, administrative amendments) but does not approve material commercial terms, legal clauses or unusual payment arrangements. Recommends process improvements and assists in workload prioritisation for the contracting team. Operates with broad autonomy to prioritise workload, resolve stakeholder issues, lead process decisions, and manage vendor performance. Why you? Qualifications & Skills: We are looking for professionals with these required skills to achieve our goals: Experience in administrative, operational, or coordinator roles. Strong organisational skills and ability to manage multiple workflows at pace. High accuracy and attention to detail. Ability to work across functions and communicate effectively. Experience working in a regulated environment. IT proficiency (MS Office, SharePoint, workflow/approval systems). Preferred Qualifications & Skills: If you have the following characteristics, it would be a plus: Experience within pharmaceuticals, healthcare, or a compliance‑heavy environment. Familiarity with ABPI Code and transparency reporting. Previous experience supporting HCP contracting or medical operations. Why ViiV? ViiV Healthcare is a global specialty HIV company, the only company that is 100% focused on researching and delivering new medicines for people living with, and at risk of, HIV. ViiV is highly mission-driven in our unrelenting commitment to leave no person living with HIV behind. We do this by being a trusted partner for all people living with and affected by HIV. Our aim is to think, act, and connect differently through a focus on education on and treatment. We go to extraordinary lengths to deliver the sorts of breakthroughs, both in treatments, care solutions and communities, that really count. We go beyond the boundaries of medicine by taking a holistic approach to HIV through developing and supporting sustainable community programs and improving access to care. We will push through every challenge until HIV/AIDS is eradicated. ViiV has played a significant part in delivering breakthroughs that have turned HIV into a manageable health condition. We offer the largest portfolio of HIV medicines available anywhere, and we continue our work to cater for the widest possible range of needs in response to the HIV pandemic. We are aware of how much is at stake for those affected by HIV and we show up every day 100% committed to the patients. Our work culture is fast-paced, diverse, inclusive, competitive, and caring. But ViiV isn’t just somewhere to work – it a place to belong, an invitation to bring your very best, and a team full of impact-driven team members who are hungry to make a difference. While we have been improving lives of HIV patients for 30 years, this is an especially exciting time to be at ViiV, as we evaluate novel approaches to treatment and prevention that could further reduce the impact of HIV on individuals and communities. ViiV Healthcare is a company 100% focused on HIV that is majority owned by GSK, a global biopharma organization. As an employee of ViiV, you are part of a team united by a clear mission to leave no person living with HIV behind. Additionally, through our shareholder relationship with GSK, you have access to a range of shared benefits and career development opportunities. Closing Date for Applications: Thursday 5th February 2026 (COB) Please take a copy of the Job Description, as this will not be available post closure of the advert. When applying for this role, please use the ‘cover letter’ of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application. During the course of your application, you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process. If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements, please contact 0808 234 4391. This will help us to understand any modifications we may need to make to support you throughout our selection process. #LI-GSK #LI-Hybrid Why Us? At ViiV Healthcare, we will not rest until we leave no person living with HIV behind. Until the 40 million people living with HIV is down to zero, we will continue searching for new ways to limit the impact of HIV. We are the only pharmaceutical company solely focused on combating, preventing, and ultimately eradicating HIV and AIDS. At ViiV Healthcare, we do things differently. Born out of a partnership between GSK and Pfizer in 2009, with Shionogi joining in 2012, we are determined to help end the HIV epidemic. We are guided by our mission to leave no person living with HIV behind and it is this mission that unites our employees located across the globe. We combine expertise in research, manufacturing, policy and more to push the boundaries of what people think is possible in HIV treatment and care. As a result of our connection with GSK, we are able to draw on their proud history and resources. This means that you would receive all the employee benefits offered by GSK. Living our mission of leaving no person living with HIV behind means keeping inclusion and diversity at the heart of everything we do - from our breakthrough innovation, to our diverse portfolio of medicines as well as the work we do to partner with HIV communities. Having a truly inclusive culture where we’re all able to be ourselves and feel like we belong will make us an even stronger team, better able to perform as a business and deliver on our mission to leave no person living with HIV behind. ViiV is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at [email protected] where you can also request a call. Please note should your inquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the link link where you will find answers to multiple questions we receive Important notice to Employment businesses/ Agencies ViiV does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact ViiV's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to ViiV. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and ViiV. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of ViiV. ViiV shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, ViiV may be required to capture and report expenses ViiV incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure ViiV compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/ We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more on our career site.