Head of Change Delivery

Head of Change Delivery Contract: 12 months Fixed Term Contract London: circa £140,000 This is a high-impact, time-sensitive leadership role at the heart of CIO Customer & Marketing transformation. As Head of Change Delivery, you will be instrumental in translating strategic ambition into value-driven change across Digital, Data, and MarTech portfolios. You’ll lead a portfolio worth over £50M, overseeing strategic change execution, delivery governance, and stakeholder alignment to accelerate customer-centric transformation and workforce effectiveness. A Bit About the Role: Operating at the intersection of technology, business strategy, and customer experience, this role drives the planning, execution, and governance of end-to-end change across the CIO Customer & Marketing portfolio. It leads a multidisciplinary team of up to 50 FTEs, fostering collaboration across senior leadership, markets, and suppliers. With oversight of a complex budget spanning both Run and Change initiatives, the role ensures delivery is consistently aligned with time, cost, and quality expectations. Additionally, it plays a pivotal role in shaping the future of change capability by cultivating a resilient and agile workforce that evolves in step with dynamic business needs. Shape and execute the CIO C&M change strategy, ensuring alignment with wider enterprise objectives while fostering a customer-focused culture that drives innovation, collaboration, and constructive challenge Drive delivery across a £50m portfolio, ensuring value, delivery pace, and adherence to governance frameworks, with rigorous oversight of programme progress, risks, and financials within a +/-5% tolerance Lead stakeholder engagement and communication, partnering with business sponsors, markets, suppliers, and transformation partners, while also delivering a robust communication plan to maintain high team engagement Build delivery capability and culture across agile, project, and PMO disciplines in collaboration with practice leads and the wider C&M CIO team, ensuring all efforts are focused on delivering meaningful customer outcomes Ensure strong governance and operational control, overseeing all CIO controls across engineering, change, and suppliers in line with Aviva framework, while developing effective supplier relationships and partnering with HR to support team development and talent growth Skills and experience we’re looking for: Proven leadership of large-scale change portfolios (£10m+), ideally in a regulated environment Deep expertise in strategic delivery, stakeholder management, and risk governance Strong commercial acumen and supplier management experience in a tech-enabled transformation context Ability to connect technology change to the end-to-end customer journey and business value Experience building and managing high-performing, agile teams with a continuous improvement mindset What you’ll get for this role: Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. London salary circle £140,000 (depending on location, skills, experience, and qualifications) Bonus opportunity – 25% of annual salary Actual amount depends on your performance and Aviva. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please give Harjot Kaur a call on +44 7353 138456 or send an email to harjot.kaur@aviva.com We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.