Head of Claims Operations

Lloyd is the world leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow progress isn’t limited by today risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that more sustainable, resilient and inclusive, you’ll find a home at Lloyd – build a braver future with us. Newly created position to lead Lloyd Claims Operations in pursuit of operational efficiency; designed to maximise the focus on value add activities, through the right infrastructure and access to the right information. This is a leadership role driving innovation relating to the advancement of data, technology and reporting capability, whilst forging partnerships across the market and with regulators to ensure we have robust and innovative processes and the highest possible data quality to ensure effective strategic decisions. You will need to be a strategic thinker, with an appetite for change and improvement to deliver the key accountabilities: Develop and implement solutions to areas already identified as requiring efficiency improvement. Continue to scan ongoing team activities to ensure we are working smart, and in conjunction with Director of Claims, that the Target Operating Model continues to evolve. Decide which areas of innovation to pursue in conjunction with Innovation lead, including preparedness of Claims for the delivery of BluePrint2. Lead the data improvement initiative for Claims. Project manage initiatives relating to the delivery of: Claims strategy; maintain and evolve the Efficient Resource Model; analyse the end-to-end process to encourage stakeholders, including Managing Agents and brokers, to shorten the cycle and build attraction of the Lloyd platform. Manage and report on delivery of objectives, budgets, projects. Oversee all outsource/vendor relations. Ensure all processes are efficient, documented and understood, including liaison with other functions, creating reciprocal data flows and forums for intelligence sharing. Liaise with market representatives (LMA, LIIBA and Ops head in MAs) on operational initiatives. Manage all regulator relationships (including Lloyd Europe), ensuring all requirements are met, documenting all regulatory processes and evidence to adherence. Reporting to the Claims Director of Lloyd, this role forms part of the claims leadership team that have a vital part to play in the strategic and operational delivery of wider performance management of the market. #LI-MARKETS #LI-HYBRID Diversity and inclusion are a focus for us – Lloyd aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website. We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility.  Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc).  These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes. By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems. Should you require any additional support with your application, or any adjustments, please click the following link; https://cleartalents.com/apply/lloyds-msa1645695881 Please note, clicking on this link does not register your application for the vacancy Lloyd aim is to build a diverse, inclusive environment that reflects the global markets we work in and in which everyone is treated with dignity and respect. We will invest in attracting the best talent to Lloyd, making sure recruitment is targeted at bringing in the skills we need to evolve. We will develop a talent pipeline that provides us with the key capabilities we will need for the future. To also create a culture in which every employee fulfils their full potential, ensuring that leaders role-model the behaviours we expect in ourselves and others.