Head of Clinical Quality Assurance & Improvements

Job Description: Head of Clinical Quality Assurance & Improvement Competitive Salary & bonus / benefits London (x2 days a week in office) Permanent 37.5 hours per week We make health happen At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. As the Head of Clinical Quality Assurance & Improvement, you will play a crucial role in supporting our mission by ensuring the highest standards of clinical governance and quality improvement across our global operations. This role is vital in maintaining robust clinical governance structures and processes, ensuring compliance with best practices and regulatory requirements, and driving continuous quality improvement in all services. Key Responsibilities Lead the continual development of the clinical assurance and improvement strategy Provide support, expert advice, and oversee the delivery of the clinical assurance programme Develop effective communication channels with clinical governance teams Deliver accurate and consistent governance dashboards and reports Provide assurance to the UK Clinical Governance Committee and the Executive Team Review, analyse, and identify trends in clinically related incidents and complaints Monitor and review clinical governance structures, programmes of clinical audit, and assurance to ensure effectiveness and regulatory compliance Collaborate with the Head of Clinical Risk and Incident Management Deputise for the Director of Clinical Governance on all clinical matters when required What We’re Looking For Excellent knowledge & experience of governance and risk management within the Health and Care services sector Professional clinical qualification (RN) with extensive post-qualification experience in healthcare governance, assurance, or compliance-related roles. Understanding of clinical risk management and its integration with clinical governance structures. Strong critical and analytical skills Experience working in large, regulated businesses. Knowledge and experience of risk, control, and regulation across 1st, 2nd, and 3rd lines of defence. Ability to think and perform at a strategic level Demonstrable stakeholder management skills Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits. Joining Bupa in this role you will receive the following benefits and more: 25% Management Bonus eligibility Car Allowance Generous pension allowance (contributory) Family Health Insurance Life Insurance 25 days annual leave (option to buy / sell 5 days a year) Corporate discounts (e.g. retail, travel, gym membership) Why Bupa We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com Time Type: Full time Job Area: Locations: Angel Court, London Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.