Head of JOC and JOC Operational Support, EMEA

Delivering all areas of the Incident Management Standard and ensuring that these are implemented as a consistent and consolidated set of processes within the region.Leading Barclays and its constituent Divisions and Business Units to develop and maintain the elements necessary for a robust Security Incident capability within the region.Have a specific focus on supporting the Business Units across Barclays within EMEA to maintain an internal incident response mechanism that links to the Barclays-wide response requirements.Accountable for establishing and maintaining the Security Incident Management and prompt escalation, plans and preparedness and response capabilities in the EMEA to support the global CSO remit.Direction of incident response across security risks, geo-political and physical events and disruption to ensure a prompt appropriate response and collaboration across Incident Management TeamsSupporting Cyber Incident management to resolve security incidents and mitigate riskExcellent knowledge of corporate, regional and global security risk management, including cyber incident management at a senior levelKnowledge of Incident management theory (e.g. Command, Control and Coordination structures, incident management communications, exercise management, etc.).Knowledge of operational incident handling processes and, ideally, experience of incident handling in an operational environment.Sound understanding of resilience and recovery.Skilled in the conduct of threat assessments and handling ‘intelligence information.Sufficient familiarity with Technology, Physical Security, Information Security, Reputation Management and Real Estate to address specific risks and incidents in these areas

Purpose of the role

To coordinate incident plans/ responses and collaborate with various stakeholders through the use of various data resources.

Accountabilities

Monitoring of real-time security incidents and emergencies that may impact the bank's assets, colleagues and customers through the use of various security systems and tools.Development and coordinate a unique response/plan, and contingency plan, to each case through the effective deployment of resources and personnel.Collaboration with teams across the bank, including the security operations team, facility management team and external security vendors, to provide time efficient communication and responses to incidents and emergencies.Implementation and execution of security policies and procedures in the events of security incidents and emergencies.Execution of training and drills for Joint Operations Centre colleagues to prepare and upskills them in the event of an emergency.Collection of data from sources including intelligence reports, diverse types of media and operational news to update situational awareness databases and track progress of operations.

Director Expectations

To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.Escalates breaches of policies / procedure appropriately.Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.Negotiate with and influence stakeholders at a senior level both internally and externally.Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.