Head of Operational Change

Head of Operational Change Salary Circa £110,000 Are you a strategic change leader with a passion for delivering transformation that truly makes a difference? This is a great job for someone who thrives in complex environments, has a strong background in operational change, and is ready to lead a high-impact team. If you’ve successfully delivered large-scale change in a regulated environment and are excited by the opportunity to shape the future of customer operations, this could be the perfect next step. A bit about the job: This role sits at the heart of Aviva Insurance, Wealth and Retirement COO function, leading the delivery of major transformation programmes across Customer Services and Customer Experience. You’ll ensure business readiness, drive operational efficiency, and support the successful implementation of regulatory and strategic change. With oversight of a £5.5m resource budget and a team of senior change professionals, you’ll be a key liaison between the COO and transformation teams, ensuring alignment, accountability, and measurable outcomes. Skills and experience we’re looking for: Proven experience in leading large-scale change delivery in a complex, regulated environment Strong understanding of operational risk, regulatory requirements, and business readiness Excellent stakeholder management and senior level influencing skills Demonstrated ability to manage high-performing teams and drive strategic outcomes Commercial acumen with strong analytical and benefit tracking capabilities What you’ll get for this role: Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary Circa £110,000 (depending on location, skills, experience, and qualifications) Bonus opportunity – 25% of annual salary Actual amount depends on your performance and Aviva. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please give Tawana Chin a call on 07789 624461 or send an email to tawana.chin@aviva.com. We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.