Helpdesk Operator

Unique demands. Unique services. Unique rolesSodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities.We are now seeking a Helpdesk Operatorto join our team located at Delta Business park in Swindon, SN5 7WZ. This exciting role involves working in partnership with a high-profile blue light service organisation to be part of the customer experience property help desk.The Helpdesk Customer Service Agent will provide prompt, professional service to customers and suppliers, handling initial inquiries via phone or email, accurately recording service requests, and escalating issues proactively.What youll do:Be able to adapt within a fast-moving environment of incoming queries by both phone and email.Be able to prioritiseand problem solveto provide excellent customer service.To accurately record details of the caller, problem and severity and ensure that Team Leaders are aware of situations which could develop into issues.Attention to detail when obtaining and inputting information into the CAFM (Computer Aided Facilities Management) System.To have a calm and professional telephone manner, be able to listen and respond to reassure the caller.Tohave a clear and professional telephone mannerWhat you bring:The role will require someone who can quickly learn and adapt to new systems and processes.Excellent customer service skills.Previous experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers.Strong understanding of Microsoft packages such as Excel and Microsoft Teams.What we offer:Working with Sodexo is more than a job; its a chance to be part of something greater. Youll belong in a company and team that values you for you; youll act with purpose and have an impact through your everyday actions; and youll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering mental health and wellbeing support.Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.Money Insights and financial benefits via the Salary Finance Platform.Save for your future by becoming a member of the Sodexo Retirement PlanA death in Service benefit for colleagues who pass away whilst employed by SodexoOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.Flexible and dynamic work environmentCompetitive compensationFull training and full protective uniform suppliedReady to be part of something greater? Apply today!