Housekeeping Supervisor

Job Description: Housekeeping Supervisor Cromwell Hospital, London (SW5 0TU) Permanent £33,000 + Fantastic Benefits Full time – 37.5hrs (Shifts run Monday to Sunday between the hours of 7am to 8pm) We make health happen. Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day. As a Housekeeping Supervisor, your role is to support the Facilities Support Manager and the Housekeeping Deputy Manager in all housekeeping operations, laundry and waste management. To lead and support staff to ensure the hospital is clean and well maintained, is responsible for delivering an infection free environment including Pennant Mews and High Street Kensington offices. You’ll help us make health happen by: To actively ensure the delivery of a quality housekeeping service through effective deployment of available resources across all departments within the Hospital and Pennant Mews and offices in High Street Kensington to achieve the highest possible standard of cleanliness and environment for patients, visitors, and staff at all times. Assist the planning of work schedules by leading the team and be responsible for the day-to-day delivery of a smooth operation to meet and exceed expectations of a first-class service. Maintain the housekeeping budget in terms of manpower and inventory and provide detailed information of costs and reasoning. To develop recruitment strategy that actively looks to improve service and cleaning results. Coach and develop the team through ongoing training. Review and update existing training program in line with changes in procedures. Support recruitment of staff and ensure induction and training for all new housekeeping staff members. To ensure team members are kept up to date with all policies and procedures utilising effective communication methods and coach individuals when necessary to ensure compliance. Ensure that the holiday and regular rota meets the needs of the business by taking into consideration the dynamics of the business. Proactively identify holiday/absence issues through rota management. To continually monitor the performance of team members to ensure all qualitative and quantitative targets are met and service levels are achieved. To be responsible for performance conversations with staff members utilising the performance conversations framework. Ensure that all queries are handled within agreed time frame regardless of the nature of the query. Key Skills / Qualifications needed for this role: Housekeeping Supervisory experience of 2 years+ Good communication skills Good organisational skills Able to deal with conflict and complaints Ability to manage multiple tasks and meet deadlines. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual Health Services Bonus Scheme Support with travel costs via a season ticket loan or cycle2work Various other benefits and online discounts Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That why we especially encourage applications from people with diverse backgrounds and experiences. Cromwell Hospital has recently been awarded the Inclusive Employers Standard (Bronze), recognizing its commitment to fostering an inclusive workplace. This prestigious accreditation highlights the hospital's dedication to diversity, equity, and inclusion, as well as the efforts of its teams, Executive Leadership, and the REDI (Respect, Equality, Diversity & Inclusion) Network. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately Time Type: Full time Job Area: Property & Facilities Locations: Cromwell Hospital London Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.