IT Client Computing Apprentice

Are you enthusiastic about technology and looking to start your career in IT? Do you enjoy problem-solving, working with people, and learning new skills in a hands-on environment? The University of Worcester is seeking a proactive and motivated IT Client Computing Apprentice to join our dynamic ICT team.

This is a fantastic opportunity to gain valuable real-world experience in a supportive environment, while studying towards a recognised IT qualification.

What you’ll be doing:

As part of the Client Computing team, you'll support staff and students by:

Responding to IT support requests via our Service Desk toolManaging your own workload and keeping users informed of progressAdministering user accounts and services (Active Directory, Azure AD, Office 365, Teams, Intune, and Exchange)Remotely configuring devices using Microsoft and Apple toolsPerforming basic network troubleshooting and delivering equipment to usersWorking collaboratively across IT teams to ensure excellent service delivery

What we’re looking for:

We’re keen to hear from applicants who are:

Passionate about IT and eager to develop technical skillsComfortable in a customer-facing role with a professional and helpful approachClear and confident communicators, both in writing and in personOrganised, calm under pressure, and able to meet deadlinesFamiliar with Microsoft Office applications (Word, Excel, Outlook)Flexible to work across a 7-day rota (08:00–19:00) and at various University sitesPhysically able to lift and carry equipment as part of the role

Essential Requirements:

GCSEs in Maths and EnglishA strong interest in IT and IT supportA full UK driving licence

Why join us?

You’ll become part of a friendly, knowledgeable, and collaborative team that is committed to helping you succeed. From hands-on experience to tailored training opportunities, we’ll support your development every step of the way. You may also wish to visit Worcestershire Apprenticeship Hub at http://worcsapprenticeships.org.uk/

Informal queries in relation to this vacancy are welcome and should be directed to Gareth Hughes, Team Leader: Client Computing, by emailing g.hughes@worc.ac.uk 

Please note that this post does not meet the minimum salary requirements for visa sponsorship under the Skilled Worker Route. We are therefore unable to consider applicants for this post who will require sponsorship to work in the UK.

Closing Date: 04 May 2025

Sub Department: Professional Services

Salary: £23,556