IT Service Owner

Job Description: IT Service Owner Location: Bupa Place, Kirkstall Forge, Willow House or Angel Court Full time, 37.5 hours per week Permanent Contract Salary: up to £50,000 dependant on experience Hybrid working options available We consider all types of flexibility, including locations, hours and working patterns. We make health happen At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way. A rare opportunity has arisen to join the exciting Bupa Health Clinics Tech Support Team as an IT Service Owner. This is your opportunity to be involved in one of the most exciting and dynamic areas within Bupa IT, working in a predominantly SaaS environment, you will play a key role in helping us to deliver our exciting plans for change and growth, working closely with our colleagues in the Clinics to help us to achieve our ambition to be the world most customer centric healthcare company. We are looking for an experienced IT professional with a string background in Application Service Management , Service Optimisation, Resilience and Continuous Improvement How you’ll help us make health happen: Lead on incident response, working with our suppliers and communicate with our end users ensuring swift resolution and thorough root cause analysis Leading regular service reviews with our suppliers ensuring that we work together as an effective team ensuring an excellent, reliable service for end users Act as an escalation point and key point of contact for all services within your portfolio Act within a small team, supporting colleagues when needed ensuring that coverage for the entire clinics portfolio of services is maintained Ensure the security and compliance of all products and services within remit by working together with specialist colleagues Gathering feedback from the business on service performance and establishing performance improvement plans for specific products or overarching service delivery Support the onboarding of new products into the portfolio and lead on the introduction of new services Identify and implement opportunities for automation Work closely with the Clinics Systems Support team and Service Desk to ensure seamless end to end service for end users. Working collaboratively on service improvement opportunities Conduit and escalation point between the business and internal / external service providers in incident and security management, including complying with and supporting activity for CQC (Care Quality Commission) and other regulators   Management of CMDB (Configuration Management Database) - population, creation of service map, understanding application / infrastructure interdependencies   Drive a culture of continuous improvement, but identifying trends within incidents and tasks and analysing opportunities to improve Run daily jobs / routines / activities etc. required to keep applications in the portfolio running effectively   Management of obsolescence with the relevant parties. Maintain obsolescence registers across products and product dependencies.   Key Skills / Qualifications needed for this role: ITIL Practitioner Excellent problem-solving skills, judgement, high Emotional Intelligence, and interpersonal skills. Cross functional Technical and Business experience and turbulent corporate environments. Able to hold to account senior leaders who have responsibility for day-to-day decisions and implementation of initiatives. Strong collaboration and influencing skills. Adaptability and staying current with technology trends. Systems administration and troubleshooting IT infrastructure support Change management and management of a change log Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance please click HERE. Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application. Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application. Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That why we especially encourage applications from people with diverse backgrounds and experiences. Time Type: Full time Job Area: IT Locations: Angel Court, London, Bupa Place, Kirkstall Forge, Staines - Willow House, Various Locations Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.