IT and AV Support Technician (ED

About the role

This is a great opportunity for you to develop your IT and Audio Visual(AV) career, if you have a background in or a passion for technology, we'd love to hear from you. 

You'd be joining our small, experienced standard support team in a 2nd line support role working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise.

You will work with the team to provide an outstanding IT and AV service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remote support as well as through our ticket management system (TOPdesk). 

You will play a key part in creating an exceptional IT and AV infrastructure in our world-leading research and teaching focussed university.

As part of our supportive team of 11 second line analysts, you will be supporting administrative, teaching, and learning activities across the university. 

Your key activities will include:

Rectifying faults and providing advice on a wide range of hardware including audio visual equipment, operating systems, and software.Investigating and providing basic hardware and audio visual repairsAssisting with the build and deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms and offices as neededHelping to develop our knowledge base and self-help guidesWork on projects/small works as required and as staff resource allows.

This role is offered on a full time (36.5 hours per week) permanent basis. 

For an informal discussion about this role, please contact Sherilyn Elmes, Principal Service Manager (Standard Support) on ccssre@bath.ac.uk or Ed Hook, Service Manager (2nd Line/Operations in Standard Support) on