Ice Cream – Global ERP Order to Deliver Process Lead

Please Note: The deadline for applying is 23.59 the day before the job posting end date. Job Title: Ice Cream – Global ERP Order to Deliver (O2D) Process Lead Location: 100VE ABOUT ICE CREAM: Life Tastes Better With Ice Cream Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall, Ben & Jerry), a strong presence in over 60 countries, generating annual revenue of €8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win. We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products. JOB PURPOSE: We are seeking a dynamic highly skilled Ice Cream ERP Order to Deliver (O2D) Lead to join our team and drive the transformation of our Ice Cream Order to Deliver processes, both OOH and In-Home, consistently and reliably delighting our customers with world class customer service, underpinned by efficient and effective autonomous processes, which are integrated with customers and supply chain partners. You will lead the global design, build and deployment of order creation, order management, order fulfilment, customer service inquiry, cabinet related and collaboration processes in our upcoming new Ice Cream ERP implementation, and ensure a seamless transition. The role requires a strategic thinker, who is passionate about delivering customer satisfaction and embraces this unique opportunity to grow and transform the Ice Cream business through digitisation and AI to smartly achieve best-in-class customer and user experience. The successful candidate will be one that has hands-on experience in Order to Deliver and significant process and change management expertise with a proven record of leading large scale process transformation. This role will exist in its current form for 2.5- 3 years. KEY RESPONSIBILITIES: Reimagine the Order to Deliver Process: Lead the design and implementation of standardized global template for O2D processes aligned with industry best practices. Collaborate with representatives from the four business units of the Ice Cream business to ensure that relevant business requirements are fully considered when designing the new processes and systems. Understand the drivers of market nuances and find simple and standardised solutions to meet local needs within a global framework. Drive ERP Implementation: Seize the opportunity of new technological capabilities within the ERP system, other tools within the landscape, and integration with customers and partners to maximise the efficiency of the O2D processes Collaborate with other workstreams to configure the ERP system to achieve E2E optimisation across all business processes. Aspire to touchless processes, evaluating and implementing automation opportunities. Serve as the key decision-maker for Order to Deliver process-related configurations within the ERP and supporting systems, collaborating closely with implementation partners and technical teams. Engage with Stakeholders: Listen and communicate with business leaders and users to ensure their inclusion and engagement, gathering and incorporating their ideas and inputs, addressing concerns and ultimately securing adoption and advocacy of the ERP solution. Work in partnership with external consultants and the wider programme teams. Lead the O2D Team: Manage and coach a team of specialists leading the implementation for their region. Provide strategic direction and support to ensure project objectives are achieved on time and in full, whilst maintaining business continuity. Encourage innovation and continuous improvement. Manage the Workstream Deliverables: Ensure milestones for design, testing, and deployment are met. Work in an agile way, prioritising activities and adapting plans to accommodate interdependencies. Bring rigour to ensure high-quality outputs at every stage of the project, proactively managing phases such as User Acceptance Testing, Data Validation and Readiness to uncover and resolve issues before go-live. Highlight risks and issues and develop and propose mitigation options. Transition to BAU: Establish performance metrics and governance frameworks for Order to Deliver processes, ensuring compliance and effective control measures globally. Drive change initiatives, ensuring that employees have the skills and knowledge required to operate within the new system. Monitor process performance post-implementation, identify opportunities for improvement including AI/advanced analytics, and define roadmap to adapt processes to evolving business needs. WHAT YOU NEED TO SUCCEED: Proven Expertise: Relevant years of extensive experience in Order to Deliver process ownership, with a strong understanding manufacturing environment. Ideally some of your experience has been gained from Ice Cream. ERP Knowledge: Hands-on experience with ERP implementations. Leadership Skills: Demonstrated ability to lead cross-functional teams in a global environment, delivering results under tight timelines. Change Management: Extensive experience in developing and implementing change management strategies for complex global programs, ensuring stakeholder alignment and user adoption. Communication & Collaboration: Exceptional communication skills with the ability to influence and engage senior leadership and business units globally. Proven track record of building strong relationships and managing expectations at all levels of the organization. Global Perspective: Experience working in diverse international markets, with a strong understanding of the cultural, regulatory, and operational complexities that impact global ERP deployments. Analytical Mindset: Strong problem-solving and analytical skills, with the ability to translate business needs into process improvements. Willingness to Travel: Ability to travel globally to support market-specific needs during the design, build, and deployment phases. Education: Bachelor degree in Technology, Information Systems, Supply Chain, Business, Finance or a related field WHY JOIN US? Be a Change Maker: Play a critical role in shaping the future of Order to Deliver processes in a newly independent Ice Cream organization. Inspiration and Growth: Lead transformative projects that inspire teams, deliver measurable impact, and advance your career. A Global Perspective: Work with a diverse network of professionals and partners, influencing compliance across markets worldwide. If you are a passionate leader ready to transform O2D processes and leave a lasting impact, we’d love to have you on our team! NOTES About Unilever Unilever is one of the world leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That why our purpose is ‘to make sustainable living commonplace’ Location  In 2020, Unilever announced the intention to build a new sustainable campus site in Kingston, London to house the employees who currently work in 100 Victoria Embankment in Blackfriars ("100VE"), Lever House in Kingston and Graze in Richmond, the build is due to be complete in early 2025. Most recently, in August 2024, we announced our intention to retain our premises in 100VE until our lease expires in 2027. We are due to consult with our existing workforce on the new proposal to retain 100VE for the duration of our lease. Therefore, until such a time consultation has concluded as to the retention of our 100VE office, this role will be based in 100 Victoria Embankment until early 2025 and then will move to the Kingston Campus. What We Offer Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment. Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion at Unilever | Unilever. 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