Income Assistant

Unlock Your Potential: An Engaging Opportunity for an Income Assistant

Are you a customer-focused professional with a keen eye for detail and a passion for providing exceptional service? The Income Team at the University is actively seeking an experienced and dedicated Income Assistant to join their dynamic department. This role offers a fantastic chance to contribute to the smooth financial operations of a renowned institution while developing your career in a supportive and engaging environment.

In this pivotal role, you will report to the Income Team Leader and be instrumental in delivering a friendly, people-centered service to both students and staff. Your responsibilities will encompass addressing a variety of financial inquiries, offering insightful advice, and meticulously posting payments to the University's robust financial systems. This is an opportunity to leverage your existing skills and grow within a team committed to excellence.

What This Opportunity Offers You:

• A Collaborative and Inclusive Workplace: Join a friendly, diverse, and supportive working environment where your contributions are valued and encouraged.
• Flexible Hybrid Working: Benefit from a well-structured hybrid working arrangement, blending valuable on-campus collaboration in Nottingham with the flexibility of remote working from home. This model is designed to enhance work-life balance.
• Generous Leave Entitlements: Enjoy a substantial holiday allowance of 27 days, supplemented by standard bank holidays and an additional five university closure days, including a welcome break between Christmas and New Year.
• Comprehensive Benefits Package: Access a wide array of attractive benefits and rewards, including fitness and health facilities, exclusive staff discounts, travel schemes, and much more, enhancing your overall employee experience.
• Career Growth and Development: This permanent, full-time position provides a stable foundation for your career, with the potential for ongoing learning and advancement within the Income Team and the wider University.

Key Considerations for Aspiring Candidates:

To thrive in this role, candidates should possess a strong foundation in core academic subjects, with a minimum of 5 GCSEs (or equivalent), including Mathematics and English. Essential experience includes a proven track record in financial administration and proficiency with the Microsoft 365 suite of products. Furthermore, previous customer service experience is a prerequisite, highlighting the importance of excellent interpersonal and communication skills.

The standard working hours for this full-time, permanent post are Monday to Friday, from 8:45 a.m. to 5:00 p.m., totaling 36.25 hours per week. This structured schedule ensures consistency and allows for effective planning, while the hybrid model offers the flexibility needed in today's professional landscape.

Your Next Step:

If you are ready to embrace this exciting opportunity and contribute your skills to a leading educational institution, we encourage you to explore the detailed role profile for further information. To apply, please click the 'Apply Now' button to complete your application.