Indoor Key Account Manager

<div><p><font face="arial" size="2"><strong>Position: </strong>Indoor Key Account Manager </font></p><p><font face="arial" size="2"><strong>Contract Type:</strong> Permanent / Full-time<br><strong>Location: </strong>Ryton on Dunsmore, Coventry<br><strong>Hours:  </strong>37.5 hours per week</font></p><p></p><p><strong><font face="arial" size="2"><br></font></strong></p><p><strong><font face="arial" size="2">Why choose DHL eCommerce UK?</font></strong></p><p><font face="arial" size="2">Want to work for one of the UKs best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4^th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!</font></p><p></p><p><strong><font face="arial" size="2"><br></font></strong></p><p><strong><font face="arial" size="2">About the role:</font></strong></p><p><strong><span><font face="arial" size="2">Responsible for the maintenance and the growth or a portfolio of customers.  Be fully compliant with all internal systems and maintain all customers records within our CRM system.</font></span></strong></p><p><strong><span></span></strong></p><p></p><ul><li><strong><span><font face="arial" size="2">Accountable for the performance of a portfolio or customers base revenue to achieve quarterly targets</font></span></strong></li><li><strong><span><font face="arial" size="2">Lead and or support on completion of RFPs as required</font></span></strong></li><li><strong><span><font face="arial" size="2">Maintain all portfolio customers, ensuring they continue to trade with DHL eCommerce UK through regular review meetings</font></span></strong></li><li><strong><span><font face="arial" size="2">To accurately provide MI and reporting of own account management portfolio to reflect actual and forecast weekly and monthly performance against agreed KPIs</font></span></strong></li><li><strong><span><font face="arial" size="2">Reacting to market conditions and other influences, develop competitive commercial client propositions.</font></span></strong></li><li><strong><span><font face="arial" size="2">Negotiate client contracts and manage the amendment of pricing through defined processes for authorisation</font></span></strong></li><li><strong><span><font face="arial" size="2">Increase share of wallet from existing customer base through the development of all product lines – Domestic, International and Returns</font></span></strong></li><li><strong><span><font face="arial" size="2">Ensure all customer contact is logged and updated within our Salesforce CRM system,</font></span></strong></li><li><strong><span><font face="arial" size="2">including customer call, visits, opportunities and at risk accounts</font></span></strong></li><li><strong><span><font face="arial" size="2">Work alongside our other sales channels to perform thorough handovers when required</font></span></strong></li><li><strong><span><font face="arial" size="2">Responsible for supporting with all yield management projects to deliver improved customer margin eg: GPI and margin improvements</font></span></strong></li><li><strong><span><font face="arial" size="2">Provide timely and accurate customer revenue and volume forecasts</font></span></strong></li><li><strong><span><font face="arial" size="2">Ensure customer adhere to agreed volume levels and take a proactive approach to monitor</font></span></strong></li><li><strong><span><font face="arial" size="2">To be fully conversant with all DHL eCommerce UK commercial tools</font></span></strong></li><li><strong><span><font face="arial" size="2">Maintain strong relationships with all departments with DHL eCommerce UK</font></span></strong></li><li><strong><span><font face="arial" size="2">Generate Leads through strong networking and influencing</font></span></strong></li></ul><p></p><p><strong><font face="arial" size="2"><br></font></strong></p><p><strong><font face="arial" size="2">The ideal candidate will have:</font></strong></p><ul><li><font face="arial" size="2">Experience of managing business services contracts within the financial services and/or government sectors</font></li><li><font face="arial" size="2">Experience in the analysis of operational and financial data using Microsoft Excel</font></li><li><font face="arial" size="2">Excellent written skills and experience of writing RFP responses and client proposals</font></li></ul><p></p><p><strong><font face="arial" size="2"><br></font></strong></p><p><strong><font face="arial" size="2">What about career development?</font></strong></p><p><font face="arial" size="2">We take every employees career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyones voice is heard, so you can shape your future career path at DHL eCommerce UK.</font></p><p></p><p><strong><font face="arial" size="2"><br></font></strong></p><p><strong><font face="arial" size="2">What will you need to do next?</font></strong></p><p><font face="arial" size="2">If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV</font></p><p></p><p><font face="arial" size="2"><br></font></p><p><font face="arial" size="2"><strong>Our approach to Diversity and Inclusion</strong></font></p><p><font face="arial" size="2">As a global company, we see the diversity of our employees as a genuine strength.  A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.</font></p><p><font face="arial" size="2"><br></font></p><p></p><p><font face="arial" size="2">Were committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.  We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.</font></p><p><span data-teams="true"><strong>#LI-eUK</strong></span><font face="arial" size="2"></font></p></div>