Infrastructure Manager - End User Compute Lead

Role Title: Infrastructure Managernt - End User Compute Lead

Location: Sheffield, Pond Street (Hybrid)

As the Infrastructure Manager working as part of the Technology Service Delivery Team at RMG, you will be responsible for managing 35,000 connected users, and 21,500 end user devices split between laptops and desktops across RMG’s whole infrastructure estate nationwide. Working cross functionally with a broad range of technology teams internally you will also be responsible for managing multiple outsourced suppliers to deliver projects and services across RMGs end user estate.

You’ll be responsible for managing Annual Evergreen OS Feature upgrades, monthly patching, application packaging, zero-day browser vulnerabilities and everything across a large user estate. No two days are the same in this exciting, business critical role!

What will you do?

As the Infrastructure Manager – End User Compute Lead, you will be responsible for;

Microsoft OS Gold Image Management Hardware refresh of laptops and desktops via an established delivery process Deployment of Annual Microsoft Evergreen OS Updates across a 21,500 connected user estate Responsible for Monthly Security Patching Application Packaging and deployment via SCCM Build strong relationships with colleagues across Service Management, Architecture and Cyber Build strong relationships with Outsourced providers Proactively manage security, risk, and compliance across End User estate Incident, Request and Change Management approvals

What skills and experience should you have?

Expertise in End User Compute technologies including, but not limited to Microsoft W11, SCCM, Internet Browsers, M365 Experience with ServiceNow platform Experience of aligning with Projects and advising on Business Case Financials Experience of supporting a large organisation and communicating with Senior Leadership Teams Experience of managing End User via telemetry integration, persona management and Automation/self service Clear communication to stakeholders, business colleagues, Suppliers and Technology colleagues on EUC activities Natural collaborator, energetic and enthusiastic about cross functional delivery ITIL Foundation

What we offer you…

Competitive Salary 18% Bonus Car allowance Leading Pension Scheme Hybrid Working (typically 2-3 days in office) Private Healthcare 25 days holiday (plus the option to buy more) Plus, many more benefits!

Interview process and next steps…

We aim to move as quickly as possible! If your application is successful, you will be contracted by one of our recruitment team who will discuss the two-stage interview process with you.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are also committed to continuously improving the team and company culture to make our business a great place to work. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

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