Insurance Representative

External Job Advert Insurance Representative - 12 Month Fixed-term contract Salary up to £26,500 Are you someone who enjoys fact finding and resolving queries? If you have experience with Office 365, Microsoft packages and are looking for the next step to further your career, we would love to hear from you! This role will provide full training so you will be supported every step of the way. A bit about the job: Developing excellent relationships with Internal and external stakeholders to ensure resolutions of queries within agreed timelines and taking ownership of disputes and blockages to ensure resolution within SLA Working collaboratively with the central collections and underwriting teams to ensure Efficient account query management and swift payment recovery Frequent communication with External stakeholders, raising non-payment queries for a variation of insurance policies Contributing to projects or other team initiatives by sharing knowledge and ideas and giving feedback to help develop the way others work, and positively impacting the debt position. Skills and experience we’re looking for: Strong excel skills – Previous experience working with large data sets is essential Ability to deliver – i.e. proven track record in reduction of debt through query management Ability to use Data analysis to provide valuable insights/ identify areas of improvement Confident in liaising with external stakeholders and building relationships Insurance background/ knowledge is preferred What you’ll get for this role: Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary up to £26,500 (depending on location, skills, experience, and qualifications) Bonus opportunity – 6% of annual salary Actual amount depends on your performance and Aviva. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please give Jessica Mason a call on 020 4592 2161 or send an email to Jessica.Mason@aviva.com. We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.