Live Events Customer Care Steward - Edinburgh

Live Events Customer Care Steward - Edinburgh

£12.00 per hour

We are looking to recruit additional Customer Care Stewards to join our existing Events Team in Edinburgh. With a very busy year ahead, we have work across the sports and music industries, spanning the whole of the UK - so you will have the opportunity to be a part of the events you love.

We can offer you opportunities to be part of a wide range of events to suit your lifestyle, whether its flexible ad hoc hours whilst you study; weekend or evening work during your free time; or working 40+ hours a week, we have a wide range of shifts available.

Edinburgh is a key location for G4S Events - we provide Events Customer Care Stewards at a range of different venues including sporting venues such as the home ofScottish Rugby Union, Edinburgh Rugby, Dunfermline Athletic F.C., as well as live event venues such as Royal Highland Centre - hosting acts such Lewis Capaldi, The Killers, Scottish Festival of Motoring, and Terminal V Festival; the Usher Hall - with acts such as KT Tunstall, Ben Fogle, and Diversity - and outdoor events. There are events for everyones interests!

Our Events Customer Care Stewardsprovide a visible reminder that safety is our number one priority for visitors and staff, therefore you will be responsible for securing the venues, staff and visitors for our customers. You will be responsible for securing the venues, staff and visitors for our customers. This may include:

Carrying out pre and post event safety checks ensuring compliance with safe working proceduresVisitor Engagement: Greeting, assisting, and directing visitors attending the eventMonitoring visitor/crowd movements and behaviour to identify potential issues or incidents and to take action as necessaryDelivering exceptional customer service to enhance the visitor experience.

Benefits:

Perks at Work Scheme:access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more

WeCare: free access to personal health and wellbeing assistant available anytime for Health, Mental Health, Diet, Legal, Financial, Lifestyle advice and support

Holiday pay

Workplace pension scheme

Progression, training & development opportunities

Free travel to qualifying events outside of the region.

Requirements:

Previous experience in events is not essential as full training will be provided

Must be over 18 years old

Evening and weekend availability required

Level 2 Spectator Safety qualification not essential, but must be willing to complete the fully funded training once on board

Excellent communication skills and customer focused.

If this sounds like something you want to be involved in, you will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps.

You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but dont worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universals footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers. We believe there is no greater purpose than serving and safeguarding customers, communities and people in todays world. Allied Universal is There for you™. For more information, please visitwww.g4s.comorwww.aus.com.

*Total workforce includes employees and subcontractors