Lloyds Banking Group - Customer Support - Malvern

This Customer Support role within Lloyds Banking Group presents an exciting opportunity for individuals eager to build a meaningful career in financial services. Located in Malvern, with potential to support Lloyds and Halifax branches within a reasonable distance, this part-time position (28 hours per week) is designed for those who are passionate about customer service and looking for a supportive environment to grow.

Advantages for Potential Candidates:

• Career Growth and Development: Lloyds Banking Group emphasizes career progression, not just jobs. The role offers a clear path for development through a Skill Progression Framework, allowing you to increase your earning potential by mastering new skills and taking on additional responsibilities. This framework is designed to build a strong foundation in customer service, with opportunities to transition into a variety of specialist roles across the Group, including Digital, Operations, Fraud, and Financial Planning, or even leadership positions.
• Flexible Working: The organisation actively supports flexible working, offering options for when your hours are worked. This can be particularly beneficial for individuals seeking a better work-life balance or managing personal commitments.
• Skill-Based Pay Progression: The salary starts at £20,000 and increases to £20,600 after six months. Crucially, the role offers a genuine opportunity to earn up to £24,600 through the Skill Progression Framework, rewarding your commitment to learning and development.
• Inclusive Culture: Lloyds Banking Group is committed to creating an inclusive workplace where diversity is celebrated. They have a strong track record of implementing initiatives focused on diversity and inclusion, making it a place where everyone can feel they belong and reach their full potential. They are also a disability-confident employer and welcome applications from under-represented groups.
• Comprehensive Benefits Package: Beyond the salary, candidates can expect a generous benefits package including a pension contribution of up to 15%, annual performance-related bonus, private medical insurance with BUPA, share schemes, and a range of lifestyle-adaptable benefits such as discounted shopping. They also offer 22 days' holiday (increasing with time) plus bank holidays, wellbeing initiatives, and generous parental leave policies.
• Customer-Centric Approach: The role is deeply rooted in providing face-to-face support, fostering genuine connections with customers. This hands-on experience is invaluable for understanding customer needs and building confidence in the services provided.

Key Considerations for Candidates:

• Commitment to Customer Service: The core of this role is being a "people person" with a genuine desire to help customers with their finances. Empathy, integrity, and a commitment to going above and beyond are essential qualities. No prior financial services experience is required, making it an accessible entry point into the industry.
• Initial Branch Focus: New colleagues are expected to spend a minimum of 12 months in a customer service role within a branch. This foundational period is crucial for mastering skills, understanding complex customer needs, and earning accreditations.
• Adaptability and Future Mobility: While the initial role is branch-based, there are clear pathways for future opportunities to support customers remotely through various channels, including phone, social media, web-chat, and video calls. Candidates should be open to this evolution in service delivery.
• Homeworking Criteria: If you are considering remote working options in the future, you will need to meet specific homeworking criteria, such as having a quiet, private room at home and a stable internet connection.
• Part-Time Hours and Saturday Work: This is a 28-hour per week, part-time role, which includes working Saturdays. Candidates should ensure this schedule aligns with their personal availability and preferences.
• End Date Awareness: The role has an end date of Friday, December 5, 2025, suggesting a contract duration. However, the emphasis on career progression implies that successful candidates may have opportunities for longer-term roles within the group.

Overall, this Customer Support opportunity at Lloyds Banking Group is an excellent starting point for individuals passionate about helping people and building a long-term career in the financial sector. The emphasis on learning, skill development, and a supportive, inclusive culture makes it a compelling proposition for motivated candidates.