Lloyds Banking Group - Customer Support - Sheffield

Discover Your Career Path: A Part-Time Customer Support Opportunity

Are you seeking a role where you can genuinely make a difference and build a long-term career? This part-time Customer Support position offers a fantastic entry point into the financial services sector, with a clear pathway for growth and development within a supportive and inclusive organisation. If you're a people-focused individual with a passion for customer service, this opportunity in Sheffield & Chesterfield might be the perfect next step in your career journey.

Key Advantages for Candidates:

• Structured Skill Progression: The role features a unique Skill Progression Framework, allowing you to increase your earning potential by acquiring new skills and taking on additional responsibilities. This provides a tangible reward for your commitment to learning and development, with the potential to reach a higher salary level.
• Career Mobility: While starting in a branch-based role, this position is designed to be a springboard. After building a strong foundation, you'll have opportunities to transition into various remote roles, including phone support, social media, web chat, and video calls, expanding your experience and reach.
• Diverse Career Opportunities: Lloyds Banking Group offers a vast landscape for career advancement. Once you've mastered the core customer service skills, you can explore specialist areas such as Digital, Operations, Fraud, Financial Planning, or even leadership positions.
• Commitment to Inclusivity and Well-being: The organisation demonstrates a strong commitment to diversity and inclusion, with initiatives supporting various aspects of employee well-being. They are proud to be disability confident and welcome applications from under-represented groups.
• Comprehensive Benefits Package: Beyond salary, you can expect a generous pension contribution, annual performance-related bonuses, private medical benefits, share schemes, adaptable lifestyle benefits, and increasing holiday entitlement.
• Flexible Working: The role supports flexible working, offering flexibility in when your hours are worked, contributing to a better work-life balance.

Important Considerations for Your Career Path:

• Initial Branch-Based Experience: The role begins with a minimum of 12 months spent in a branch, providing face-to-face customer interaction. This is a crucial period for mastering foundational skills and understanding customer needs.
• Part-Time Hours: This is a part-time position requiring 21 hours per week, including Saturdays. Candidates should assess if this fits their current lifestyle and career aspirations.
• Salary Structure: The starting salary is £15,000, increasing to £15,450 after six months. While the Skill Progression Framework offers opportunities for higher earnings, it's important to understand the phased salary increase.
• Homeworking Criteria: If you are considering remote working opportunities in the future, be aware that specific homeworking criteria (e.g., a quiet, private room, stable internet) will need to be met.

This Customer Support role is more than just a job; it's an invitation to grow, learn, and contribute to a company with a clear purpose. If you are a dedicated, empathetic individual looking for a stable career with excellent development prospects, this is an opportunity you won't want to miss.