Marketplace Operations Admin

Opportunity Review: Cloud Marketplace Administrator at Bechtle

Bechtle is seeking a dedicated and driven Cloud Marketplace Administrator to join their dynamic Software Pillar within the Technical Pre-Sales function. This role presents an exciting opportunity for individuals passionate about customer service and the intricacies of cloud software licensing and operations. If you're looking to make a tangible impact within a leading European IT provider, this position warrants your close consideration.

What Makes This Opportunity Stand Out?

• Key Role in a Growing Practice: As a Marketplace Operations Admin, you will be at the forefront of managing Bechtle's Software Procurement Marketplace. This is a critical function that directly contributes to customer success and business revenue.
• Customer-Centric Impact: You will be instrumental in ensuring a seamless onboarding experience for new customers and maintaining a remarkable 100% retention rate. This involves providing essential support, expert advice, and guidance, fostering strong client relationships.
• Diverse Responsibilities: The role offers a broad spectrum of tasks, from day-to-day management of Microsoft and Adobe marketplaces, handling billing inquiries, and processing orders, to proactive renewal management and customer demonstrations.
• Cross-Functional Collaboration: You'll have the chance to build strong relationships across the wider business and collaborate with external suppliers, broadening your professional network and understanding of the IT ecosystem.
• Exposure to Multiple Cloud Platforms: While the initial focus is on Microsoft and Adobe, there's a clear directive to streamline and expand the marketplace offers to include other major players like AWS and Google, providing valuable multi-platform experience.
• Commitment to Efficiency and Growth: Bechtle values innovation and continuous improvement. You'll be empowered to drive efficiencies within current processes, directly contributing to the scaling of their marketplace practice.
• Attractive Employee Benefits: Bechtle offers a comprehensive benefits package, including:
  • Hybrid Working Model: Enjoy a healthy work-life balance with a hybrid schedule of 3 days in-office and 2 days remote after a successful 3-month probation period.
  • Competitive Compensation and Perks: A starting salary (with potential for bonuses/OTE – candidates should inquire for specifics) is complemented by regular incentives such as holidays, vouchers, and spot prizes.
  • Excellent Work Environment: The role is based in a modern office location with convenient access to the M4, ample parking, and top-of-the-range technology for both office and home working.
  • Supportive Culture: Bechtle fosters a fun, supportive, and hard-working culture, evident through social events and a strong team ethos.
  • Health and Well-being: Subsidised healthcare/medical benefits are provided.
  • Generous Annual Leave: Enjoy 25-30 days of annual leave plus Bank Holidays, with the option to take an additional two weeks unpaid.
  • Career Development: A structured progression plan, including a training and mentor program, is in place to support your growth.

Key Considerations for Aspiring Candidates:

• Strong Microsoft Foundation: Essential to have at least 1-2 years of experience in Microsoft Operations, with a solid understanding of Microsoft licensing and products. Expertise in Microsoft Partner Centre is highly desirable.
• Customer Service Excellence: A genuine passion for delivering exceptional customer service is paramount. This role requires a proactive, detail-oriented, and organised individual who can manage multiple priorities effectively.
• Communication Prowess: Excellent written and verbal communication skills are crucial for interacting with customers, internal teams, and suppliers.
• Adaptability and Learning Agility: The ability to quickly learn and adapt to new platforms and systems is key, especially given the expansion plans for the marketplace.
• Proactive and Independent Work Ethic: While teamwork is valued, you must also be comfortable working independently and taking initiative to solve problems and improve processes.

This Cloud Marketplace Administrator role at Bechtle offers a compelling blend of responsibility, professional development, and a supportive work environment. It's an ideal stepping stone for individuals looking to deepen their expertise in cloud software operations and customer success within a reputable and expanding organisation.