Motorsport Operations Specialist

<div><br></div> <p><strong><span>Motorsport Operations Specialist</span></strong></p> <p><strong><span>Purfleet / Luton</span></strong></p> <p><strong><span>37.5 hours per week</span></strong></p> <p><strong><span>Key Activities:</span></strong></p> <ul> <li><span>As part of the operations team learn all customer processes and be ready to support colleagues as required</span></li> <li><span>Provides high level of service for primarily OFR (but also other modes when required) customers and learn and develop skills relating worldwide event logistics.</span></li> <li><span>Drives own performance and challenges others positively to achieve KPIs</span></li> <li><span>Participates in reviews with team to identify areas of improvement, reviewing KPIs and enhancing overall service quality</span></li> <li><span>Collaborates with operations and warehouse team and other functions to ensure smooth customer-related process flow</span></li> <li><span>Prioritizes work tasks and calls out to team  leader/supervisor where assistance required, process improvement required or where own work load enables assistance to other colleagues.</span></li> <li><span>Takes an active role in personal development and coaching positively pushing line managers for 1-2-1 time, feedback and identification of training needs</span></li> <li><span>Serves primary contact for at least one of the teams top customers and provides support to other colleagues within department.</span></li> <li><span>Implements DGF people processes in a consistent manner to ensure excellent service delivery, customer retention, profitability and adherence to station and own KPIs and metrics.</span></li> <li><span>Ensures that all external and internal enquiries are responded to promptly and professionally</span></li> <li><span>Escalates issues if required.</span></li> <li><span>Ensures that all interactions of self and team are compliant with DPDHL Code of Conduct and other compliance requirements e</span><span>.g. anti corruption.</span></li> </ul> <p><span> </span></p> <p><strong><span>Skills & Experience & Educational Qualifications: </span></strong></p> <ul> <li><span>Minimum three years Operations (AFR/OFR) experience with an excellent knowledge of Operations processes and systems and ideally experience of using CW1 and MSExcel.</span></li> <li><span>A proven ability to identify and meet customer and operational needs in a professional and friendly manner.</span></li> <li><span>Ability to understand and work within prescribed processes to achieve KPIs.</span></li> <li><span>Results driven and good attention to detail</span></li> <li><span>Good written and spoken English and excellent telephone and e-mail skills.</span></li> <li><span>Excellent interpersonal skills</span></li> <li><span>Able to prioritise and perform under pressure</span></li> <li><span>A good team player with ability to identify and prioritise work for self and others</span></li> <li><span>Good commercial attitude</span></li> <li><span>A level education or broad GCSE level education</span></li> </ul>