Night Service Manager (Ash, England, GB)

Location: Ash, England, United Kingdom Job ID: 81087

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Night Service Manager

We are currently recruiting for a Night Service Manager to join our Team based out of our Northfleet Office working on 4 x 4 Night Shifts from 7pm to 7am. The successful candidate will assist the Service Manager to ensure customer satisfaction by meeting their objectives, through effective management of resources (engineers) and improvements in service delivery of planned preventative, maintenance, ready supply of materials/parts and timely communication. This is a permanent role.

Duties & Responsibilities:

Establishing and promoting a safe working environment for engineers and customers Establishing and maintaining a close professional working relationship with the customers Leading, managing and motivating a team of field employees and Night Supervisors Despatching calls and prioritising labour planning as necessary, to ensure that there are sufficient employees to efficiently carry out the callouts/work to the required quality, cost effectively, whilst meeting contractual obligations Ensuring that the team are aware of and follow company policies, in particular relating to safety Managing the maintenance schedule to ensure that all contractual obligations are met regarding planned preventative maintenances. Providing reports to the Service Manager on key performance indicators (KPIs) on a period-by-period basis Attending client meetings as required Resolving any operational issues that have arisen by formulating and implementing an action plan Ad-hoc reporting following customer and client requests, in conjunction with the Service Manager Management of the Purchasing process to ensure spare parts/requests are required, raising purchase orders for the Administrators and ensuring costs are within budgets Development of new ways of working in the form of an enhanced phased maintenance programme in conjunction with the Service Manager Holding regular team meetings to provide a company business status update and departmental update, training, communicate company initiatives and new policies Attending divisional and inter-departmental safety meetings Coaching individuals on an on-going basis and identifies training & development needs where appropriate; as well as rewarding success and providing support to those who are not performing to the required standar Formulation of a handover status report to be sent to the Service Manager each morning. The report should include issues, status of the issue (i.e. closed or outstanding) and actions required. Participating in the out of hours escalation process to resolve any issues that may arise Undertaking other relevant tasks that may be required from time to time All employees are required to work in accordance with established Company Occupational Health, Safety and Environmental policies, procedures and Schindler Core Values to ensure compliance with current UK legal requirements and Schindler Group Safety requirements Employees are required to attend all relevant Training Sessions. Employees are required to carry out all works in accordance with the Company’s Quality Corporate Policy Employees will be required to contribute to the Company’s Safety Objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to its Safety Management System

Candidate Requirements:

Must have a service engineering background with previous experience in managing a group of engineers Working knowledge of how the Transport Department and Tubelines operates Must be commercially aware and recognise the need to control costs, such as labour, materials and overhead costs Customer focussed and driven to provide the customer with a timely response Excellent communication skills – both written and oral, at different levels Results focussed with an ability to analyse and solve problems and manage a heavy workload/work under pressure Good interpersonal skills and an ability to build relationships with employees and customers Good motivational and leadership skills - to motivate the team to work together and lead them to achieve the set objectives Flexible/adaptable approach. Good IT Skills – Microsoft Office – Excel and Word; Lotus Notes

What’s in it for you?

Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day. Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career. Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.